Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Problem with 3CX Phone System

Discussion in '3CX Phone System - General' started by bruck93, Jan 18, 2013.

Thread Status:
Not open for further replies.
  1. bruck93

    Joined:
    Jan 18, 2013
    Messages:
    2
    Likes Received:
    0
    Hello to everybody,
    I'm using 3CX Phone System, but i can't call or receive call.
    Now I don't know, but I saw that the Port / Status is not registered. Why ? Is that normal ?
    I'm using a Sonicwall gateway.
     
  2. tom_ch

    Joined:
    Jul 6, 2011
    Messages:
    69
    Likes Received:
    0
    Let the Firewall checker run to see if everything's o.k. with your firewall configuration.
    And what says the 3CX Logs?
     
  3. mixig

    mixig Active Member

    Joined:
    Dec 13, 2011
    Messages:
    530
    Likes Received:
    12
    First check the firewall checker on 3cx. I assume that you will get some errors... post the results here. We have 3cx with sipgate trunk which is passing through the sonicwall and it`s working fine... And yes, trunk status must be "Registered"
     
  4. bruck93

    Joined:
    Jan 18, 2013
    Messages:
    2
    Likes Received:
    0
    So, I launch the Firewall check.. I got many errors, all like this:

    Testing SIP Port 5060 using STUN server: stun.voip.eutelia.it:3478
    Resolving STUN server stun.voip.eutelia.it ... Resolved to: [83.211.9.232]
    [Test1] Reachability test ... Resolved Public IP: 88.87.124.182:13900
    STUN server stun.voip.eutelia.it has second address 83.211.9.235:3479
    [Test2] One on One Port Forwarding ... FAILED.
    No response received or port mapping is closed. Firewall check failed. This configuration is not supported

    What can I do ?
    It could be a problem of an ID and Password of the Sonicwall's port ?

    Because I know UT and PW of the Sonicwall, but I didn't configured it. I know only that work for my IP and all the port that I need are opened.

    Gateway and Voip Trunk status are "Not Registered"
     
Thread Status:
Not open for further replies.