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Problem with forward to outside

Discussion in '3CX Phone System - General' started by ancom1, Sep 4, 2011.

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  1. ancom1

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    Hi!
    Have problem with forward to outside.
    We need that outside calls must be forwarded to my mobile when in autoattendant pressed "1".

    I made ext 222 and set it to forward to mobile phone if no answer 1 second.
    Tested from other ext - dialed 222 and after 1 second call forwarded to my mobile phone.
    Then i set autoattendant to forward to ext 222 if pressed "1".
    And it does not work! It says "unable to forward call".

    Please help!

    Logs:
    Code:
    14:55:53.414  [CM503008]: Call(26): Call is terminated
    14:55:50.624  [CM503016]: Call(26): Attempt to reach <sip:222@127.0.0.1:5060> failed. Reason: Forbidden
    14:55:50.622  [CM503003]: Call(26): Call to sip:89218589989@10.99.201.242:5060 has failed; Cause: 403 Forbidden; from IP:10.99.201.242:5060
    14:55:50.282  [CM503025]: Call(26): Calling VoIPline:89218589989@(Ln.10001@Severen2)@[Dev:sip:8124956202@10.99.201.242:5060]
    14:55:50.273  [CM503003]: Call(26): Call to sip:89218589989@10.99.201.242:5060 has failed; Cause: 403 Forbidden; from IP:10.99.201.242:5060
    14:55:49.896  [CM503025]: Call(26): Calling VoIPline:89218589989@(Ln.10000@Severen)@[Dev:sip:8124956941@10.99.201.242:5060]
    14:55:49.844  [CM503005]: Call(26): Forwarding: VoIPline:89218589989@(Ln.10001@Severen2)@[Dev:sip:8124956202@10.99.201.242:5060]
    14:55:49.840  [CM503005]: Call(26): Forwarding: VoIPline:89218589989@(Ln.10000@Severen)@[Dev:sip:8124956941@10.99.201.242:5060]
    14:55:49.839  [CM503016]: Call(26): Attempt to reach <sip:222@127.0.0.1:5060> failed. Reason: Not Registered
    14:55:49.839  [CM503017]: Call(26): Target is not registered: Ext.222
    14:55:49.839  [CM503010]: Making route(s) to <sip:222@127.0.0.1:5060>
    14:55:46.136  [MS211000] C:26.1: 10.99.201.244:18114 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
    14:55:40.666  Currently active calls - 1: [26]
    14:55:37.960  [CM503007]: Call(26): Device joined: sip:805@127.0.0.1:40600;rinstance=e41de737652b507a
    14:55:37.958  [CM503007]: Call(26): Device joined: sip:8124956941@10.99.201.242:5060
    14:55:37.952  [CM505001]: Ext.805: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:805@127.0.0.1:5060]
    14:55:37.952  [CM503002]: Call(26): Alerting sip:805@127.0.0.1:40600;rinstance=e41de737652b507a
    14:55:37.798  [CM503025]: Call(26): Calling Ext:Ext.805@[Dev:sip:805@127.0.0.1:40600;rinstance=e41de737652b507a]
    14:55:37.761  [CM503004]: Call(26): Route 1: Ext:Ext.805@[Dev:sip:805@127.0.0.1:40600;rinstance=e41de737652b507a]
    14:55:37.761  [CM503010]: Making route(s) to <sip:805@10.99.100.226:5060>
    14:55:37.760  [CM505003]: Provider:[Severen] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [MERA MVTS3G v.4.3.0-31] PBX contact: [sip:8124956941@10.99.100.226:5060]
    14:55:37.752  [CM503001]: Call(26): Incoming call from 9218589989@(Ln.10000@Severen) to <sip:805@10.99.100.226:5060>
    14:55:37.745  [CM503012]: Inbound out-of-office hours rule (8124956941) for 10000 forwards to DN:805
    14:55:21.756  [CM503008]: Call(25): Call is terminated
    14:55:18.352  [CM503016]: Call(25): Attempt to reach <sip:222@127.0.0.1:5060> failed. Reason: Forbidden
    14:55:18.350  [CM503003]: Call(25): Call to sip:89218589989@10.99.201.242:5060 has failed; Cause: 403 Forbidden; from IP:10.99.201.242:5060
    14:55:18.030  [CM503025]: Call(25): Calling VoIPline:89218589989@(Ln.10001@Severen2)@[Dev:sip:8124956202@10.99.201.242:5060]
    14:55:18.021  [CM503003]: Call(25): Call to sip:89218589989@10.99.201.242:5060 has failed; Cause: 403 Forbidden; from IP:10.99.201.242:5060
    14:55:17.754  [CM503025]: Call(25): Calling VoIPline:89218589989@(Ln.10000@Severen)@[Dev:sip:8124956941@10.99.201.242:5060]
    14:55:17.698  [CM503005]: Call(25): Forwarding: VoIPline:89218589989@(Ln.10001@Severen2)@[Dev:sip:8124956202@10.99.201.242:5060]
    14:55:17.696  [CM503005]: Call(25): Forwarding: VoIPline:89218589989@(Ln.10000@Severen)@[Dev:sip:8124956941@10.99.201.242:5060]
    14:55:17.695  [CM503016]: Call(25): Attempt to reach <sip:222@127.0.0.1:5060> failed. Reason: Not Registered
    14:55:17.695  [CM503017]: Call(25): Target is not registered: Ext.222
    14:55:17.694  [CM503010]: Making route(s) to <sip:222@127.0.0.1:5060>
    14:55:14.034  [MS211000] C:25.1: 10.99.201.243:15684 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
    14:55:09.832  [CM503007]: Call(25): Device joined: sip:805@127.0.0.1:40600;rinstance=e41de737652b507a
    14:55:09.829  [CM503007]: Call(25): Device joined: sip:8124956941@10.99.201.242:5060
    14:55:09.825  [CM505001]: Ext.805: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:805@127.0.0.1:5060]
    14:55:09.824  [CM503002]: Call(25): Alerting sip:805@127.0.0.1:40600;rinstance=e41de737652b507a
    14:55:09.671  [CM503025]: Call(25): Calling Ext:Ext.805@[Dev:sip:805@127.0.0.1:40600;rinstance=e41de737652b507a]
    14:55:09.630  [CM503004]: Call(25): Route 1: Ext:Ext.805@[Dev:sip:805@127.0.0.1:40600;rinstance=e41de737652b507a]
    14:55:09.630  [CM503010]: Making route(s) to <sip:805@10.99.100.226:5060>
    14:55:09.629  [CM505003]: Provider:[Severen] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [MERA MVTS3G v.4.3.0-31] PBX contact: [sip:8124956941@10.99.100.226:5060]
    14:55:09.626  [CM503001]: Call(25): Incoming call from 9218589989@(Ln.10000@Severen) to <sip:805@10.99.100.226:5060>
    14:55:09.619  [CM503012]: Inbound out-of-office hours rule (8124956941) for 10000 forwards to DN:805
    
    
     
  2. willow

    willow Member

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    try setting it to ring mobile simulateously
     
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  3. ancom1

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    tried - the same result.
     
  4. leejor

    leejor Well-Known Member

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    You should find out why this number is being forbidden. Are you sending a correct number/format/length?
     
  5. ancom1

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    Thanks all for reply!
    The problem was on operator's side. Now it works ok.
     
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