• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Problem with Hold / Transfer

Status
Not open for further replies.

samrbrimble

Joined
Mar 2, 2010
Messages
1
Reaction score
0
Hi Guys,

New here... Have a problem and can't find anything on the form.

We are using 3CX, when we put a call on hold and then retrieve it, we can hear the caller, but the caller cannot hear us when we speak. Everything else works fine before we put the call on hold.

This also happens when we try to transfer a call and then retrieve the call to say it cannot be transferred.

Any idea?

Cheers
Sam
 
Hi,

What phones are you using?
Does this work well if you try it with the VOIP phone?

Thanks,
Mark Flores Martin
3CX Support
 
Hi.
Was this issue resolved? If so how?
We have same issue at the moment, when customer is placed on hold and transferred right away, there is one way sound.
We use kayako softphone.
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,604
Messages
748,766
Members
144,715
Latest member
iTVerse
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.