Problem with incoming calls and fax

Discussion in '3CX Phone System - General' started by gpetrom, Jan 28, 2008.

  1. gpetrom

    Joined:
    Oct 12, 2007
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    Hi

    I have the enterprise edition of 3cx ver 5.0.3790.0 and i am testing it with grandstream fxo gateway 4104 and budgetone 200 phones
    fax server never worked and i did everything that manual says. I configured pstn lines to automatic discover faxes and deliver to default
    email that i have configured in general settings in the fax settings. When i tryied it nothing happens 3cx deals with the incoming faxes like all other calls.
    Grandstream fxo gateway is configured like the manual says ch1-4:mode=1,rate=9600,ecm=1; Another problem is with the incoming calls i have authentication errors all the time and i don t know why

    here is the logs from 3cx server

    Code:
    17:55:42.046  	AuthMgr::onAuthFailure  	[CM102001]: Authentication failed for SipReq: INVITE 10000@192.168.100.1 tid=07810d40fb00c687 cseq=INVITE contact=10001@192.168.100.230:5062 / 19663 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    17:55:37.625 	Call::Terminate 	[CM503008]: Call(34): Call is terminated
    17:55:37.625 	LineCfg::getInboundTarget 	[CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:100
    17:55:37.609 	Call::RouteFailed 	[CM503014]: Call(34): Attempt to reach [sip:100@192.168.100.1:5060] failed. Reason: Busy
    17:55:37.593 	CallLeg::onFailure 	[CM503003]: Call(34): Call to sip:100@192.168.100.1:5060 has failed; Cause: 486 Busy Here; from IP:192.168.100.51
    17:55:32.125 	AuthMgr::onAuthFailure 	[CM102001]: Authentication failed for SipReq: INVITE 10000@192.168.100.1 tid=a28286b3069485a0 cseq=INVITE contact=10001@192.168.100.230:5062 / 24370 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    17:55:31.859 	CallCtrl::onSelectRouteReq 	[CM503004]: Call(34): Calling: Ext:100@[Dev:sip:100@192.168.100.51:5070;rinstance=cd731913ee5ae601]
    17:55:31.859 	Line::printEndpointInfo 	[CM505002]: Gateway:[Tellas] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 0001, Ch:2) 1.0.1.2] Transport: [sip:192.168.100.1:5060]
    17:55:31.859 	LineCfg::getInboundTarget 	[CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:100
    17:55:31.828 	CallCtrl::onIncomingCall 	[CM503001]: Call(34): Incoming call from unknown@(Ln.10000@Tellas) to [sip:100@192.168.100.1:5060]
    17:55:31.828 	LineCfg::getInboundTarget 	[CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:100
    17:55:22.015 	AuthMgr::onAuthFailure 	[CM102001]: Authentication failed for SipReq: INVITE 10000@192.168.100.1 tid=fba334551b919607 cseq=INVITE contact=10001@192.168.100.230:5062 / 15938 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    17:55:20.546 	Call::Terminate 	[CM503008]: Call(33): Call is terminated
    17:55:20.515 	LineCfg::getInboundTarget 	[CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:100
    17:55:20.515 	Call::RouteFailed 	[CM503014]: Call(33): Attempt to reach [sip:100@192.168.100.1:5060] failed. Reason: Busy
    17:55:20.500 	CallLeg::onFailure 	[CM503003]: Call(33): Call to sip:100@192.168.100.1:5060 has failed; Cause: 486 Busy Here; from IP:192.168.100.51
    17:55:12.015 	AuthMgr::onAuthFailure 	[CM102001]: Authentication failed for SipReq: INVITE 10000@192.168.100.1 tid=5af1ced074726456 cseq=INVITE contact=10001@192.168.100.230:5062 / 16118 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    17:55:02.093 	AuthMgr::onAuthFailure 	[CM102001]: Authentication failed for SipReq: INVITE 10000@192.168.100.1 tid=22c236e792d60aa3 cseq=INVITE contact=10001@192.168.100.230:5062 / 294 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
    17:55:01.812 	CallCtrl::onSelectRouteReq 	[CM503004]: Call(33): Calling: Ext:100@[Dev:sip:100@192.168.100.51:5070;rinstance=cd731913ee5ae601]
    17:55:01.812 	Line::printEndpointInfo 	[CM505002]: Gateway:[Tellas] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 0001, Ch:6) 1.0.1.2] Transport: [sip:192.168.100.1:5060]
    17:55:01.812 	LineCfg::getInboundTarget 	[CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:100
    
     
  2. gpetrom

    Joined:
    Oct 12, 2007
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    Hi

    The problem with the errors on the incoming calls i solved it. But now when i have an incoming call i get this error everytime why?

    [CM505002]: Gateway:[Ote] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 0001, Ch:0) 1.0.1.2] Transport: [sip:192.168.100.1:5060]

    I have still the fax problem
     

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