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Problem with incoming calls from external source

Discussion in '3CX Phone System - General' started by andrewscheng, Mar 24, 2009.

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  1. andrewscheng

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    Hello everybody, we are currently having problems with incoming calls on our 3CX. We have a Grandstream GXW4104. We have also configured an extension # of 124 (registered to a GS GXP2020 feature phone). Also, port #1 of the Grandstream GXW4104 is connected to a PSTN line and is registered to the 3CX with a virtual extension # of 10009. Calls to port #1 (virtual extension 10009) are set to "CONNECT TO EXTENSION" # 124 under the PSTN DEVICES > EDIT GATEWAY > EDIT PORT SETTINGS. Here's the problem, if local 124 is currently talking to another local (extension) #, external callers passing through the VoIP gateway on port #1 (virtual extension 10009) that are supposed to be forwarded to extension # 124 still has ringing signal instead of a busy signal. Is there any way for the external caller to hear a busy signal instead of just ringing?
    Because callers might think that their calls are not being attended to.

    Thanks in advance.
     
  2. leejor

    leejor Well-Known Member

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    Is ext 124 set to allow call waiting?
     
  3. almiller1963

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    Under extensions - forwarding rules - what is busy detection setting set to?

    "Use PBX status" will make the line busy if a call is on it and you can then forward to voice mail.

    If you want more than 1 call to your phone use - "Use Phone Status"
     
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  4. andrewscheng

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    @leejor : You mean the PSTN line on the GXW4108 itself? No call waiting for the PSTN line.
     
  5. andrewscheng

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    It is set to "Use PBX status". Anyway, we have a crude work around for this. We just created a digital receptionist and while the extension is busy, calls are forwarded (under FORWARDING RULES) to a digital receptionist that will notify the caller that the extension is currently busy.

    Any suggestions are still welcome.

    Thanks almiller1963.
     
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