problem with new version

Discussion in '3CX Phone System - General' started by jmatson, Feb 5, 2010.

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  1. jmatson

    jmatson New Member

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    i installed the new version today on a different server then my other. backup my data and restored it.
    In my Logs it's telling me this
    21:39:40.991 Active calls counted toward license limit: []
    also all calls are ringing in. but not going to voice mail. the call just ends.

    here is what the logs say about the calls

    21:42:40.340 [CM503008]: Call(4): Call is terminated
    21:42:40.332 [CM503021]: Call(4): ACK is not received
    21:42:19.775 [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [PJSUA v1.0.2/i686-pc-linux-gnu] PBX contact: [sip:100@74.93.147.249:5060]
    21:42:19.775 [CM503002]: Call(4): Alerting sip:100@74.208.8.222:44733
    21:42:19.732 [CM505001]: Ext.100: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-6.1.5(a)] PBX contact: [sip:100@10.1.10.2:5060]
    21:42:19.731 [CM503002]: Call(4): Alerting sip:100@10.1.10.33:5060
    21:42:19.593 [CM503025]: Call(4): Calling Ext:Ext.100@[Dev:sip:100@10.1.10.33:5060]
    21:42:19.592 [MS210002] C:4.4:Offer provided. Connection(transcoding mode): 10.1.10.2:7012(7013)
    21:42:19.587 [CM503025]: Call(4): Calling Ext:Ext.100@[Dev:sip:100@74.208.8.222:44733]
    21:42:19.586 [MS210002] C:4.3:Offer provided. Connection(transcoding mode): 74.93.147.250:9008(9009)
    21:42:19.385 [CM503004]: Call(4): Route 1: Ext:Ext.100@[Dev:sip:100@74.208.8.222:44733,Dev:sip:100@10.1.10.33:5060]
    21:42:19.384 [CM503010]: Making route(s) to <sip:100@127.0.0.1:5060>
    21:42:19.383 [CM505003]: Provider:[888Voip] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:jessandbetty@74.93.147.249:5060]
    21:42:19.382 Refer: from=<sip:800@127.0.0.1:5060>;tag=eb31d920; to="MATSON JESS "<sip:+13184692993@127.0.0.1:5060>;tag=f67a6a3f; RefTo=<sip:100@127.0.0.1:5060>
    21:42:19.178 [MS210003] C:4.2:Answer provided. Connection(transcoding mode[unsecure]):127.0.0.1:7010(7011)
    21:42:19.177 [MS210000] C:4.2:Offer received. RTP connection: 127.0.0.1:40616(40617)
    21:42:19.176 Remote SDP is set for legC:4.2
    21:42:17.007 Active calls counted toward license limit: [4]
     
  2. jmatson

    jmatson New Member

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    if i hit DND on my phone the calls will go to VM. but if it just rings and rings. the calls are ended. fowarding rules are all setup and correct
     
  3. nb

    nb Support Team
    Staff Member 3CX Support

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    Active calls counted toward license limit: [] - this means that you have 0 calls at the moment.
    If you keep a call connected you will see Active calls counted toward license limit: [1]
    This is a message we added to know what calls are connected. We are changing this message to something more clear in the next version.

    As for calls disconnecting:
    Ack is not received. You have a routing problem. Check your network and check the phone configuration.
    Firewall issues etc.
     
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  4. jmatson

    jmatson New Member

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    i disabled the Stun. and put in the correct IP. and it works.
     
  5. nb

    nb Support Team
    Staff Member 3CX Support

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    Good - this is a good solution - I would have used it as a last resort but disabling stun is a good option and will keep your pbx working reliably. Put the correct public IP Address there and with proper port forwarding you are done for good.
     
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  6. bilalamjad3

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    i think its a back up files problem.
     
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  7. nb

    nb Support Team
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    Why do you think it is a problem from the backup & restore?
     
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  8. bilalamjad3

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    its back up files problem.
     
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  9. nb

    nb Support Team
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    bilalamjad3 looks like a bot. It can say nothing more than "it is a back up files problem" unfortunately.
     
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