hi, i have this problem; if i define 2 rules with the same criteria, the first rule use his 3 gateway/provider for make the call, but if this 3 gateway/provider can't make the call (because all of this gateway are engaged from other user) the call is termimanted/closed. I think that the second rules (with the same criteria) must manages the call but no. :roll: Can anyone help me , please. sorry for my bad english. Buono Jury.