Problem with outbound calling -Not following back-up rule

Discussion in '3CX Phone System - General' started by nmangaoang, Jul 18, 2007.

  1. nmangaoang

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    Hi,

    Why is it that if the priority PSTN line for outbound is busy,
    the system does not follow the back-up rule?

    Message
    17:51:59.670 CallConf::Rejected [CM103005] Call(332) is rejected: Not Acceptable Here
    17:51:59.670 StratInOut::eek:nCancel [CM104008] Call(332): Call from Ext.100 to 4213463 terminated; cause: 488 Not Acceptable Here; warning: Media type not available; from IP:10.3.4.248
    17:51:59.623 CallLegImpl::initMSEndpoint [CM003001] Call(332): *!* Failed to create MediaServer endpoint for Ln:10003@Analog Trunk1
    17:51:59.623 MediaServerReporting::InitEndPoint [MS003005] Call(332) Ln:10003@Analog Trunk1: Failed to create Endpoint:
    17:51:59.623 MediaServerReporting::portMapper [MS006000] Call(332) Ln:10003@Analog Trunk1: No ports available to create EXTERNAL enpoint
    17:51:59.577 CallConf::eek:nIncoming [CM103002] Call(332): Incoming call from 100 (Ext.100) to sip:94213463@10.3.1.20:5060
    17:51:59.577 CallLegImpl::initMSEndpoint [CM003001] Call(332): *!* Failed to create MediaServer endpoint for Ext.100
    17:51:59.577 MediaServerReporting::InitEndPoint [MS003005] Call(332) Ext.100: Failed to create Endpoint:
    17:51:59.577 MediaServerReporting::portMapper [MS006000] Call(332) Ext.100: No ports available to create EXTERNAL enpoint


    Any help is greatly appreciated.

    Thank you,

    Nick
     
  2. 5qg4

    5qg4 Active Member

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    Which version of 3CX PBX in use?

    Build 2328 should be fixed this issue.
     
  3. nmangaoang

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    Hi,

    It's version v3.0.2295.0

    Can I upgrade to that version?

    One more thing I'm also experiencing drop call every 30s internal or external call. I checked "extension is external" and the issue was resolved. Is it the right solution?

    Thanks for your prompt reply.

    Nick
     
  4. 5qg4

    5qg4 Active Member

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    Yes. You can upgrade your 3CX PBX to version v3.0.2328.0

    P.S. **** Backup your config before upgrade ****
     
  5. nmangaoang

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    Hi 5qg4,

    Where can I download v3.02328.0?
    I checked 3cx website and the current version for download is 2295.

    Thanks a lot,
    Nick
     
  6. nmangaoang

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    Henk already answered my query.

    I'll upgrade my 3cx and keep you posted on the result.

    Thanks guys...
     
  7. nmangaoang

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    Hi,

    Outbound back-up rule works with build2328. Thanks a lot guys.

    Any help also on how to adjust the volume on PSTN calls? The volume from the PSTN side is very low.

    Thanks in advance...

    Nick
     
  8. SY

    SY Well-Known Member
    3CX Staff

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    Configure your PSTN device to provide acceptable volume of audio signal.
     

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