Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

problem with WAV files for auto-attendent

Discussion in '3CX Phone System - General' started by andykeen, Sep 27, 2011.

Thread Status:
Not open for further replies.
  1. andykeen

    Joined:
    Aug 12, 2010
    Messages:
    54
    Likes Received:
    0
    Hi All.

    When we record an auto attendent message we do it on our local PC and save in a WAV format.

    When we play it back locally it sounds fine but when we copy it to the 3cx system and it is played over the phone (i.e. as an incomming call) all the 's's seem to hiss

    Does anyone know how to stop this from happening or why its happening?

    Thank you.
    Rgards
    Andy Keen
     
  2. nbailey

    nbailey Member

    Joined:
    Jan 31, 2011
    Messages:
    359
    Likes Received:
    0
    Hi Again Andy,

    Please make sure that the audio file is in the supported format:

    8000 Hz
    16-bit
    Mono
    PCM-encoding
    WAV format

    Thanks,
    Nate
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.