FredyWenger
Customer
- Joined
- Jun 18, 2018
- Messages
- 102
- Reaction score
- 4
Hi
I work with Windows 10, 1803.
As we have an own CTI application that shows the caller name and make some protocol entries for incoming calls, we need a working TAPI driver.
As the in the 3cx Windows client included Tapi driver don’t seems to work correct with Snom (d345), we have bought and installed extelsio TAPI driver for snom (that works over action URLs on the (specific) snom phone).
As Snom don’t support Opus, I’ now in tests with Yeaklink (T46s) and therefore do a further test with the 3cx Windows client and the included Tapi driver.
Principally, it looks good (the TAPI seems to work correct with the Yealink), but I have a few problems with the 3cx Windows client that make it unusable for us:
1.) If I close the 3cx Windows client, I’m not able to start it again:
By first start of the client, the behavior is normal:
- Client is started and the main form is showed
-- In task manager, the client is showed under “Apps”
If I then close the client (with the “x” or also over the menu) the 3cx client disappears in task manager from “Apps” and appears under “Tasks” (so it ‘s still running)
If I then start it again... nothing happens (main form = interface is not showed).
To be able to see the interface again, I have to shut down the task in task manager and start it again…
Is this a known problem, and - if yes - is work in progress to fix it?
2.) Settings (configuration) are not stored:
We principally use the “hard phones” in the daily work and want to serve it over the TAPI driver.
To reach this, I have to change the mode from “softphone” to “desktop phone” (in the Windows client) and further to select the “to use” desktop phone (as I have two yet - a not working Snom and a working Yealink).
So I need the mode “desktop phone” per default with my Yealink desktop phone (an then have to change to “softphone”, if I want to talk over a headset -> only, If I know, that I will have a loooong call;-).
As I don’t have found any “Save button”, I thought, that the settings automatically are saved, what unfortunately seems not to be the case...?
Can it really be, that such settings can’t be stored (and the settings also are not stored automatically) or how can I store the settings?
If it should not be possible yet, this “small” function should be enhanced absolutely.
Thanks for a feedback.
I work with Windows 10, 1803.
As we have an own CTI application that shows the caller name and make some protocol entries for incoming calls, we need a working TAPI driver.
As the in the 3cx Windows client included Tapi driver don’t seems to work correct with Snom (d345), we have bought and installed extelsio TAPI driver for snom (that works over action URLs on the (specific) snom phone).
As Snom don’t support Opus, I’ now in tests with Yeaklink (T46s) and therefore do a further test with the 3cx Windows client and the included Tapi driver.
Principally, it looks good (the TAPI seems to work correct with the Yealink), but I have a few problems with the 3cx Windows client that make it unusable for us:
1.) If I close the 3cx Windows client, I’m not able to start it again:
By first start of the client, the behavior is normal:
- Client is started and the main form is showed
-- In task manager, the client is showed under “Apps”
If I then close the client (with the “x” or also over the menu) the 3cx client disappears in task manager from “Apps” and appears under “Tasks” (so it ‘s still running)
If I then start it again... nothing happens (main form = interface is not showed).
To be able to see the interface again, I have to shut down the task in task manager and start it again…
Is this a known problem, and - if yes - is work in progress to fix it?
2.) Settings (configuration) are not stored:
We principally use the “hard phones” in the daily work and want to serve it over the TAPI driver.
To reach this, I have to change the mode from “softphone” to “desktop phone” (in the Windows client) and further to select the “to use” desktop phone (as I have two yet - a not working Snom and a working Yealink).
So I need the mode “desktop phone” per default with my Yealink desktop phone (an then have to change to “softphone”, if I want to talk over a headset -> only, If I know, that I will have a loooong call;-).
As I don’t have found any “Save button”, I thought, that the settings automatically are saved, what unfortunately seems not to be the case...?
Can it really be, that such settings can’t be stored (and the settings also are not stored automatically) or how can I store the settings?
If it should not be possible yet, this “small” function should be enhanced absolutely.
Thanks for a feedback.