Problems registering PSTN

Discussion in '3CX Phone System - General' started by Beckner, Apr 25, 2007.

  1. Beckner

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    I cannot get the PSTN line to register with 3CX

    I have a very basic setup in place, for testing and evaluation purposes:

    3CX software running on Windows Server 2003
    GrandStream 8-port GXW-400x gateway
    1 GrandStream GXP2000 phoneset
    2 Software phones

    The configuration is as follows:

    Extensions 100 and 102 are for the software phones
    Extension 101 is the GrandStream phoneset.

    ID and authentication work. I can call from set to set.

    When I try to make an outbound call, server status shows the following:

    10:11:15.988 ServRegs::eek:nAdd Registration is rejected: user <myuserID> is not in database
    10:11:15.868 CallConf::eek:nIncoming Incoming call from Ext.101 to sip:<thephonenumberI'mdialing>@192.168.1.56

    LineStatus shows the line as unregistered when it is IDLE, and "RINGING" when I try to make an outbound call. If I make a call from another phone INTO this number, it rings busy.

    The gateway configuration is as follows:

    External Number <the pstn phone number>
    Internal Number 10000
    Outbound Caller ID <the pstn phone number>
    Allow outbound calls on this line TRUE
    Answer incoming calls on this line TRUE
    Answer after 0

    Authentication <ID> (using PSTN number as ID)
    Password <password> (Matching password)

    Route inbound calls in office hours to Extension 101 (the phoneset)

    Thanks for any help or info you can provide.
     
  2. netmatika

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    Problem with PSTN lines

    Hi Beckner,
    i'm sorry but i must say to you that the GrandStream 8-port GXW-400x gateway isn't an GATEWAY!
    This is a Multi-port(FXS)analog telephone adapter based on SIP standard!
    At this gateway you can connect up to 8 analog telephone and convert them to SIP Phone.
    If you want to connect your PSTN lines you need GXW-410x IP Analog Gateway Series...
    This is a Multi-port (FXO) where you can connect up to 8 PSTN lines, to an IP PBX system, or with an existing traditional phone system.

    Best Regards From Italy

    Netmatika
     
  3. Beckner

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    This is why I am not an early adopter...

    So the device I have would be suitable if I wanted to use my analog phone lines WITHOUT an IP PBX?
     
  4. netmatika

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    Problem with PSTN lines

    Hi Beckner,
    not exactly...
    You can connect to your GrandStream 8-port GXW-400x up to 8 analog telephones for to trasform then in SIP Phone...and you can register any telephone like extension to 3CX PBX...
    example:
    for register the extension 103 you must enter in the GXW 4008
    port 1
    Authentication <ID> (extension as ID) (103)
    Password <password> (extension password)(password of extension 103)
    port 2
    Authentication <ID> (extension as ID) (104)
    Password <password> (extension password)(password of extension 104)
    etc.etc.

    Netmatika
     

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