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Problems updating Phonebook

Discussion in '3CX Phone System - General' started by haywardi, Dec 12, 2013.

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  1. haywardi

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    Can anyone advise please.

    I want to update the company phone book in 3CX but I'm having problems as each time I load the CSV file I get the error :

    "an exception occurred Phonebook error: Index was outside the bounds of the array"

    Below is a sample csv file I've been testing with (telephone numbers changed to 9's)

    FirstName,LastName,Company,Mobile,Mobile2,Home,Home2,Business,Business2,Email,Other,BusinessFax,HomeFax,Pager
    Lesley ,McCourt (H2632),,999999999999,,,,,,,,,,
    Susannah ,Evans (H1985),,999999999999,,,,,,,,,,
    Susan,Tom (H2892),,99999999999,,,,,,,,,,
    Dave ,Shepherd (H3589) ,,999999999999,,,,,,,,,,
    Heather,Yule (H1690) ,,99999999999,,,,,,,,,,
    Arcola ,Clark (H2340),,999999999999,,,,,,,,,,
    Fiona,Durden (H3593) ,,999999999,,,,,,,,,,
    Elen ,Chennetier (S5868) ,,99999999999,,,,,,,,,,
    Christina,Lewis (H3189),,99999999999,,,,,,,,,,
    Aisling,Ennis (S6308),,999999999999,,,,,,,,,,

    It all looks correct to me and I've even copied an extract from the existing phone book to create this..


    However!

    Thoughs comments etc all welcome.

    Thanks in advance and seasons greetings
    Iain
     
  2. haywardi

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    Oops sorry should have added

    3cx V12 running on a win 7 system.

    Thanks
    Iain
     
  3. AndreasP_3CX

    AndreasP_3CX New Member
    3CX Support

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    Hi haywardi,

    Can you please confirm that you are running 3CX Phone System 12 SP3? If you could also send me the CSV file that would be helpful as well

    Best Regards
     
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  4. way

    way

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    I've attached a file which has successfully imported into my phone system. Please try the following:

    1. import the file as is to see if your phone system will accept the file
    2. try adding one more contact into this file, save the file, and try importing again
    3. If both of the above import OK then add all your contacts into this file, save, and import one last time

    If you get the same error on step 2 or 3 then it may be that the phonebook isn't being saved correctly.

    Hope this helps!
     

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