Problems with 3cx client for windows

Discussion in 'Windows' started by alanbolitho, Sep 15, 2013.

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  1. alanbolitho

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    I have just migrated to ver 12 of the phone system. Everything seems to work with the phone system. However, the windows sip client ver 12 has some issues.

    1 Crashes repeatedly in Windows xp and windows 7 and windows 8.
    2 Does not support a microphone setup and must use the default windows setup which is problematic.
    3 Very jittery to the point of unusable. (3cx windows client ver 6 is perfect in same environments)
    4 Very unpolished presence service. As opposed to the myphone client and the previous presence client)
    5 Can not get the microphone to work on a standard headset

    I do like the new look and feel of the phone and the built in myphone service is a good idea (now called presence).

    My question is:
    1 When can we expect this to be ready? (I noticed that these questions have been asked by others since May.)
    2 Has anyone had similar issues and found workarounds?
    3 3cx Phone client for Windows stores a config file somewhere on the hard drive. Where is it located?

    Cheers
    Alan
     
  2. alanbolitho

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    Response to this statement.

    5 Can not get the microphone to work on a standard headset

    It would help if I port forwarded correctly. silly me. Microphone works perfectly now!

    As for the jittery line. This has solved itself and is clear as a bell. Unknown solution. I could put it down to temporary poor internet connection. Both clients ver 12 and ver 6 working well.

    Still waiting for a reply on whether 3cx client ver 12 will get options to select microphone / speaker settings.

    I'm liking the new client more and more.
    Cheers
    Alan
     
  3. ian.watts

    ian.watts Active Member

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    Kevin posted pics of the "sneak peek".. and they delivered these audio options in 12 SP1.

    Audio Options was added in Settings.
    And.. FINALLY, I can adjust them without the app reconnecting to my PBX.. seemed silly, like the old days of Windows 95 and changing an IP or DNS address.. reboot!.

    Small victories. :)
     
  4. alanbolitho

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    Another Update:
    Ok Another updated 3cx client for windows V12. My previous post requested the inclusion of the ability to choose the mic/speaker/ringer channels (ie: through which speaker/mic will the sounds be generated by or sent to.) This has been included in the latest version of the client and it works perfectly on Win 8 / Win 7 but client crashes repeatedly on win xp.

    On the Win XP box, it also has the option to select the speaker/mic under settings but when I attempt to modify the settings it ignores any attempt to change them.

    Does anyone have a solution for this on Win XP. (Upgrading to win 7 on the this computer is not an option)

    Cheers
    ALan
     
  5. ian.watts

    ian.watts Active Member

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    Not supported.. but don't let that stop you from trying. SP3? Sounds like a silly question, but isn't.

    Considering I'm keeping my clients in compliance with HIPAA/PCI/SOX by dumping XP, I can understand why they did as well. SolidWorks did as of 2013.

    Not trying to "poo-poo" your idea of XP.. but it is a matter of time before nobody has much for it.

    That being said, I can still get VNC on Win95.. go figure.
     
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