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- Mar 20, 2009
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Hello,
we tries to use CRM plug-in method for integration of 3CX with custom CRM system according to http://www.3cx.com/blog/docs/crm-api/
Something works, but we have 2 problems:
1) we can't get notification that extension ANSWER the call
2) we can't get any when call ends using STORECALLINFORMATION method
We debug step-by-step our application and see that method STORECALLINFORMATION was not invoked at all, even if HasToStoreCallInformation property is set to true.
So is it possible to solve 2 problems:
1) send notification to CRM program that extension ANSWER the call?
2) send notification to CRM program that the call ENDS?
We use last version of 3CX and Assistant.
Thank you.
we tries to use CRM plug-in method for integration of 3CX with custom CRM system according to http://www.3cx.com/blog/docs/crm-api/
Something works, but we have 2 problems:
1) we can't get notification that extension ANSWER the call
2) we can't get any when call ends using STORECALLINFORMATION method
We debug step-by-step our application and see that method STORECALLINFORMATION was not invoked at all, even if HasToStoreCallInformation property is set to true.
So is it possible to solve 2 problems:
1) send notification to CRM program that extension ANSWER the call?
2) send notification to CRM program that the call ENDS?
We use last version of 3CX and Assistant.
Thank you.