Problems with Outbound Rule

Discussion in '3CX Phone System - General' started by lalejos, Nov 15, 2007.

  1. lalejos

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    Hi, I created an outbound rule with prefix 8, and mask r. If I dial 84100, this number is recognized by the system, the digit 8 is stripped, and 4100 is sent to the Voip pstn device configured for this rule, the call progress and the 4100 is called. But, if I modify the rule, or create another one with prefix 41, and without any transform mask (no r), it is not possible to call 4100. It seems that 3CX have a conflict number with digit 41. I'm using internal numbers 4001 to 4022 for testing . At the other end have numbers with 2xxx, 3xxx and 41xx. Same problem with 3XXX. No problem when making rules for 2xxx numbers. It's a little crazy. Does 3CX have some internal numbers with 3xxx and 4xxx ? Could you help me?
     
  2. iang

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    Hi lalejos

    It's probably not a problem with 3cx. I'd guess it's something to do with the PSTN device. Which one are you using? Does it have a dialing plan?

    Can you post the service status log to show what happens when you dial 4100 with your 41 outbound rule?
     
  3. miraportuga

    miraportuga Member

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    Well, i had that same problem here, and for what i could find out. Here's what happens. If you have a 4 digit extensions you cannot dial outside numbers without a prefix, and this happens becouse you set of internal extension is in the 4000 range and with 4 numbers. If you change your extensions to, for example 9000 range, then you can dial 4100 without having to dial a number first... This happened to me and thats what i figured out from what happened. All work good now, i just have to use a internal range diferent from the numbers i use for outside connections. So your problem is, numbers within the 4000 range with 4 digits cant be dialed out without dianling a number(to be stripped) first...
    Cheers
     
  4. lalejos

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    Ok. I think that miraportuga have a clue about this. I will check with another internal numbering plan and tell you about it.
     

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