Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Problems with Polycom 330 as Remote Ext

Discussion in 'Windows' started by captain415, Mar 4, 2012.

Thread Status:
Not open for further replies.
  1. captain415

    Joined:
    Mar 4, 2012
    Messages:
    9
    Likes Received:
    0
    Ok, here is my setup. 3cxmini v10 sp6 at HQ. Polycom 330 firmware 3.3.4 at home (Ext 200). Using Proxy Manager on a PC that has firewall disabled.

    My problem is whenever I make a call from the Polycom at home, all voice function works fine. However, when I put a call on hold or try to transfer to another ext, I'll get the error and the call will disconnect.

    12:35:36.913 [CM102001]: Authentication failed for SipReq: INVITE 100@192.168.1.9:5060 tid=e398bd371C924C54 cseq=INVITE contact=200@172.16.1.129 / 6 from(wire); Reason: License limit, processing or network error
    12:35:32.236 [CM102001]: Authentication failed for SipReq: INVITE 100@192.168.1.9:5060 tid=3207dd7fA01CC67C cseq=INVITE contact=200@172.16.1.129 / 4 from(wire); Reason: License limit, processing or network error

    This is the log when I call from ext 200 to ext 100.

    *3CX server private IP address at HQ 192.168.1.9
    Polycom 330 private IP address at home 172.16.1.129

    This only happens when I make an outgoing call FROM the Polycom phone. Everything works fine if it is an incoming call.

    Any help will be greatly appreciated. Thanks.
     
Thread Status:
Not open for further replies.