Problems with Polycom 330 as Remote Ext

Discussion in 'Windows' started by captain415, Mar 4, 2012.

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  1. captain415

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    Ok, here is my setup. 3cxmini v10 sp6 at HQ. Polycom 330 firmware 3.3.4 at home (Ext 200). Using Proxy Manager on a PC that has firewall disabled.

    My problem is whenever I make a call from the Polycom at home, all voice function works fine. However, when I put a call on hold or try to transfer to another ext, I'll get the error and the call will disconnect.

    12:35:36.913 [CM102001]: Authentication failed for SipReq: INVITE 100@192.168.1.9:5060 tid=e398bd371C924C54 cseq=INVITE contact=200@172.16.1.129 / 6 from(wire); Reason: License limit, processing or network error
    12:35:32.236 [CM102001]: Authentication failed for SipReq: INVITE 100@192.168.1.9:5060 tid=3207dd7fA01CC67C cseq=INVITE contact=200@172.16.1.129 / 4 from(wire); Reason: License limit, processing or network error

    This is the log when I call from ext 200 to ext 100.

    *3CX server private IP address at HQ 192.168.1.9
    Polycom 330 private IP address at home 172.16.1.129

    This only happens when I make an outgoing call FROM the Polycom phone. Everything works fine if it is an incoming call.

    Any help will be greatly appreciated. Thanks.
     
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