Problems with remote extention

Discussion in '3CX Phone System - General' started by ljcostello, Jun 7, 2011.

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  1. ljcostello

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    We are having difficulities getting the 3cx softphone to work. It is showing in the system as 'registered' however no internal or external calls can be made, it keeps saying 'forbidden'. The box to allow use outside of the LAN is unchecked - any ideas? There is only one extention on the remote IP.
     
  2. davidbenwell

    davidbenwell Active Member

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    I would expect it to be a firewall issue on either end
    Also check to make sure all the ports are being forwarded correctly on 3CX end (Router)
     
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  3. leejor

    leejor Well-Known Member

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    What do the 3CX server logs show? Any clues there? The "forbidden" message should not be a firewall issue.
     
  4. ljcostello

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    All working now, thanks!
     
  5. daver56

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    What did you do to fix the problem...

    Thanks
     
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