Problens with transfers

Discussion in '3CX Phone System - General' started by acgotola, Aug 6, 2007.

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  1. acgotola

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    Hi, I´m using audioCodes MP202 for extensions and I have a problem with transfers.

    If I do theses steps the transfers works fine.

    TEL A ==> call tel B ==> TEL B
    TEL A ==> hold tel B ==> TEL B on hold
    TEL A ==> call tel C ==> TEL C
    TEL A ==> transfer Tel B to C ==> TEL B == talk to tell A.


    But if I try to transfers using these steps
    TEL A ==> call tel B ==> TEL B
    TEL B ==> hold tel A ==> TEL A on hold
    TEL B ==> call tel C ==> TEL C
    TEL B ==> transfer Tel A to C ==> TEL A == talk to tell C.

    don´t work, The server return message SIP to REFER authentication, and the MP waiting 202 ok.

    Somebody help me?
     
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  2. 5qg4

    5qg4 Active Member

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    Please provide the system log for us.
     
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  3. Ralph

    Ralph Member

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    Also what phones are you using

    Also include the types of phones you are using.

    Are all the phones on the same subnet as the 3CX server?
     
  4. acgotola

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    The Systel log are here.

    Time Function Message
    08:03:51.062 StratLink::eek:nHangUp [CM104001] Call(4): Ext.104 hung up call; cause: BYE; from IP:192.168.1.91
    08:03:46.875 StratLink::eek:nHangUp [CM104001] Call(3): Ext.109 hung up call; cause: BYE; from IP:192.168.1.84
    08:03:34.937 CallLegImpl::eek:nConnected [CM103001] Call(4): Created audio channel for Ext.104 (192.168.1.91:5004) with Media Server (192.168.1.75:7016)
    08:03:34.937 StratInOut::eek:nConnected [CM104005] Call(4): Setup completed for call from Ext.109 to Ext.104
    08:03:34.937 CallLegImpl::eek:nConnected [CM103001] Call(4): Created audio channel for Ext.109 (192.168.1.84:5006) with Media Server (192.168.1.75:7014)
    08:03:33.703 CallConf::eek:nProvisional [CM103003] Call(4): Ext.104 is ringing
    08:03:33.515 CallConf::eek:nIncoming [CM103002] Call(4): Incoming call from 109 (Ext.109) to sip:104@192.168.1.75
    08:03:25.562 CallLegImpl::eek:nConnected [CM103001] Call(3): Created audio channel for Ext.109 (192.168.1.84:5004) with Media Server (192.168.1.75:7012)
    08:03:25.562 StratInOut::eek:nConnected [CM104005] Call(3): Setup completed for call from Ext.100 to Ext.109
    08:03:25.562 CallLegImpl::eek:nConnected [CM103001] Call(3): Created audio channel for Ext.100 (192.168.1.85:5004) with Media Server (192.168.1.75:7010)
    08:03:23.937 CallConf::eek:nProvisional [CM103003] Call(3): Ext.109 is ringing
    08:03:23.750 CallConf::eek:nIncoming [CM103002] Call(3): Incoming call from 100 (Ext.100) to sip:109@192.168.1.75
    08:03:01.718 StratTransfer::eek:nConnected [CM008008] Call(1): Transfer: wrong leg is connected
    08:03:01.546 StratLink::Transfer [CM104002] Call(1): transfers Ext.109 from Ext.100 to sip:104@192.168.1.75
    08:02:57.062 ServRegs::eek:nAdd [CM113002] Registered: Ext.104
    08:02:57.015 ServRegs::checkExpiration [CM113000] Registration for sip:104@ippbx has expired
    08:02:56.875 CallLegImpl::eek:nConnected [CM103001] Call(2): Created audio channel for Ext.104 (192.168.1.91:5004) with Media Server (192.168.1.75:7006)
    08:02:56.875 StratInOut::eek:nConnected [CM104005] Call(2): Setup completed for call from Ext.100 to Ext.104
    08:02:56.875 CallLegImpl::eek:nConnected [CM103001] Call(2): Created audio channel for Ext.100 (192.168.1.85:5006) with Media Server (192.168.1.75:7004)
    08:02:55.562 CallConf::eek:nProvisional [CM103003] Call(2): Ext.104 is ringing
    08:02:54.906 CallConf::eek:nIncoming [CM103002] Call(2): Incoming call from 100 (Ext.100) to sip:104@192.168.1.75
    08:02:44.656 CallLegImpl::eek:nConnected [CM103001] Call(1): Created audio channel for Ext.109 (192.168.1.84:5004) with Media Server (192.168.1.75:7002)
    08:02:44.640 StratInOut::eek:nConnected [CM104005] Call(1): Setup completed for call from Ext.100 to Ext.109
    08:02:44.640 CallLegImpl::eek:nConnected [CM103001] Call(1): Created audio channel for Ext.100 (192.168.1.85:5004) with Media Server (192.168.1.75:7000)
    08:02:43.265 CallConf::eek:nProvisional [CM103003] Call(1): Ext.109 is ringing
    08:02:42.015 CallConf::eek:nIncoming [CM103002] Call(1): Incoming call from 100 (Ext.100) to sip:109@192.168.1.75

    I´m using ATA MP202 audioCodes.
    If I do the route into the ATA "DIAL PLAN" and I don´t use the proxy 3CX, then the transfer function works fine.

    If you want I can send log of wareshark that contain all the packges the comunication.
     
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  5. 5qg4

    5qg4 Active Member

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    Hi Angus,

    Please enable the log level to "Verbose (only used for debugging purposes)". Then restart all 3cx services or restart 3cx box. Capture the log for us again.

    Regards,
     
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  6. acgotola

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    Now Log with verbose

    Time Function Message
    11:55:35.625 StratLink::eek:nHangUp [CM104001] Call(7): Ext.104 hung up call; cause: BYE; from IP:192.168.1.91
    11:55:32.750 StratLink::eek:nHangUp [CM104001] Call(6): Ext.109 hung up call; cause: BYE; from IP:192.168.1.84
    11:55:23.484 CallLegImpl::eek:nConnected [CM103001] Call(7): Created audio channel for Ext.104 (192.168.1.91:5004) with Media Server (192.168.1.75:7028)
    11:55:23.468 StratInOut::eek:nConnected [CM104005] Call(7): Setup completed for call from Ext.109 to Ext.104
    11:55:23.468 CallLegImpl::eek:nConnected [CM103001] Call(7): Created audio channel for Ext.109 (192.168.1.84:5006) with Media Server (192.168.1.75:7026)
    11:55:22.125 CallConf::eek:nProvisional [CM103003] Call(7): Ext.104 is ringing
    11:55:21.921 CallConf::eek:nIncoming [CM103002] Call(7): Incoming call from 109 (Ext.109) to sip:104@192.168.1.75
    11:55:12.437 CallLegImpl::eek:nConnected [CM103001] Call(6): Created audio channel for Ext.109 (192.168.1.84:5004) with Media Server (192.168.1.75:7024)
    11:55:12.421 StratInOut::eek:nConnected [CM104005] Call(6): Setup completed for call from Ext.100 to Ext.109
    11:55:12.421 CallLegImpl::eek:nConnected [CM103001] Call(6): Created audio channel for Ext.100 (192.168.1.85:5004) with Media Server (192.168.1.75:7022)
    11:55:11.015 CallConf::eek:nProvisional [CM103003] Call(6): Ext.109 is ringing
    11:55:10.828 CallConf::eek:nIncoming [CM103002] Call(6): Incoming call from 100 (Ext.100) to sip:109@192.168.1.75
    11:54:40.203 StratTransfer::eek:nConnected [CM008008] Call(4): Transfer: wrong leg is connected
    11:54:40.046 StratLink::Transfer [CM104002] Call(4): transfers Ext.109 from Ext.100 to sip:104@192.168.1.75
    11:54:30.765 CallLegImpl::eek:nConnected [CM103001] Call(5): Created audio channel for Ext.104 (192.168.1.91:5004) with Media Server (192.168.1.75:7018)
    11:54:30.765 StratInOut::eek:nConnected [CM104005] Call(5): Setup completed for call from Ext.100 to Ext.104
    11:54:30.765 CallLegImpl::eek:nConnected [CM103001] Call(5): Created audio channel for Ext.100 (192.168.1.85:5006) with Media Server (192.168.1.75:7016)
    11:54:28.703 CallConf::eek:nProvisional [CM103003] Call(5): Ext.104 is ringing
    11:54:28.515 CallConf::eek:nIncoming [CM103002] Call(5): Incoming call from 100 (Ext.100) to sip:104@192.168.1.75
    11:54:19.593 CallLegImpl::eek:nConnected [CM103001] Call(4): Created audio channel for Ext.109 (192.168.1.84:5004) with Media Server (192.168.1.75:7014)
    11:54:19.593 StratInOut::eek:nConnected [CM104005] Call(4): Setup completed for call from Ext.100 to Ext.109
    11:54:19.593 CallLegImpl::eek:nConnected [CM103001] Call(4): Created audio channel for Ext.100 (192.168.1.85:5004) with Media Server (192.168.1.75:7012)
    11:54:18.203 CallConf::eek:nProvisional [CM103003] Call(4): Ext.109 is ringing
    11:54:18.015 CallConf::eek:nIncoming [CM103002] Call(4): Incoming call from 100 (Ext.100) to sip:109@192.168.1.75
     
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  7. 5qg4

    5qg4 Active Member

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    Hi acgotola,

    Referred to your log. There is not found any message for quoted

    Please try to remove password for all extensions. Both extensions' password setup at 3CX box and MP202 are needed to set it as blank.

    Let me know it works or not.

    Regards,
     
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  8. acgotola

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    Change the password

    After I change the password to null, then the transfer works fine.

    Why it happens?
     
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  9. SY

    SY Well-Known Member
    3CX Support

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    It seems because your extension doesn't expect 407 response from PBX in case of refer request (?).
     
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  10. 5qg4

    5qg4 Active Member

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    acgotola,

    We don't know why. We still work on this case.

    Before buy the hardware for 3CX box, better to take a look at supported hardware. https://www.3cx.com/support/

    Regards,
     
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  11. acgotola

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    Thanks

    Ok I will look the list of hardware, thanks for help.
     
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