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- Feb 24, 2010
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Is there anyway to change the prompt that a caller hears to be the recorded name, instead of the extension number? Right now people hear "please wait a moment while we locate %extensionnumber%"?
dannybrook said:Is there anyway to change the prompt that a caller hears to be the recorded name, instead of the extension number? Right now people hear "please wait a moment while we locate %extensionnumber%"?
willow said:I just tested the self identification message and that did not work.
willow said:I cant find where it is an option to change the number to a name. it would be nice to use the self identification message instead of the extension number when rebounding. Its a little more friendly and makes sure that the caller is trying to get a hold of the correct person.
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