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Prompt on Rebound

Discussion in '3CX Phone System - General' started by dannybrook, May 6, 2011.

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  1. dannybrook

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    Is there anyway to change the prompt that a caller hears to be the recorded name, instead of the extension number? Right now people hear "please wait a moment while we locate %extensionnumber%"?
     
  2. willow

    willow Member

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    If a name is recorded fo the mailbox does it play that?
     
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  3. nbailey

    nbailey Member

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    Yes, under Edit Extension > other check "Call Screening ON" this will play the name.
     
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  4. willow

    willow Member

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    I just tested the self identification message and that did not work.
     
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  5. nbailey

    nbailey Member

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    With Call Screening ON? or just rebound? It doesn't actually play the self identification name it prompts the caller to say there name. without Call Screening on and just rebound only the caller ID will be played.
     
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  6. dannybrook

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    The name is recorded on the mailbox and it still tells the calling party "please wait while we locate %extensionnumber%". Call Screening only asks the calling party for a name instead of using the caller ID.

    Most PBXs play the recorded name so that you actually know who you're calling.

    Looks like this needs to be added as a feature request.
     
  7. willow

    willow Member

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    I cant find where it is an option to change the number to a name. it would be nice to use the self identification message instead of the extension number when rebounding. Its a little more friendly and makes sure that the caller is trying to get a hold of the correct person.
     
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  8. sunstate

    sunstate Member

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    I agree. Was this added as a feature request on IdeaScale?
     
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  9. willow

    willow Member

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    I have not added it but would be nice.
     
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