Prompt Playback

Discussion in 'Call Flow Designer' started by Baris Kilinc, Aug 24, 2017.

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  1. Baris Kilinc

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    Hello

    I have created one webservice. Webservice create a wav file and return value, after that one Prompt Playback run wav file.

    I don't handle Prompt Playback end of the file. Technicly when the finished play wav file, flow chart jump to nextstep.

    How is the work Prompt Playback component.?

    Baris
     
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Hi Baris,

    The behavior of the Prompt Playback component depends on how you configure it. This component has the property "Allow DTMF Input", which is set to true by default. When that property is true, the component will not play the message immediately, but instead it will queue it until the callflow needs DTMF input, for example in a Menu or a User Input component. So if you play the message, then perform some long task like querying a database and then offer a menu, the message will start playing after accessing the database.

    On the other hand, if you set Allow DTMF Input to false, the message will be played immediately, any DTMF during playback will be ignored, and only when playback finishes the callflow will move to the next component.

    So you might want to change the value of that property.

    Kind regards.
     
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  3. Baris Kilinc

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    Hi Ernesto,

    Thank you for help. It's work.

    Baris.
     
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