Prompt Recording and Selection

Discussion in '3CX Phone System - General' started by chowdhuryma, Aug 29, 2012.

Thread Status:
Not open for further replies.
  1. chowdhuryma

    Joined:
    Nov 29, 2011
    Messages:
    2
    Likes Received:
    0
    I need to be able to record multiple prompts (in addition to the normal out of hours prompt) to be selected/activated to play to the caller when telephone reception is unattended during the normal office hours e.g. giving an alternative number to call. Is it possible to select/activate such prompts remotely (e.g. when no one can get to the office during normal office hours) either via phone and/or via remote 3CX administration. Thanks very much.
     
  2. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    2,947
    Likes Received:
    179
    If your inbound calls all goto an extension, then loging into VM allows you to chaneg the status of that extension. Each status could be a different place to go.
    Alternatively, if you publish MyPhone (open port 5000) then you can login to an extension that way.
    Maybe even a call to VM could allow you to dial a * code, *641 or *642 to chaneg the system to After hours.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. lneblett

    lneblett Well-Known Member

    Joined:
    Sep 7, 2010
    Messages:
    2,061
    Likes Received:
    56
    While I am not exactly sure of your scenario, there are ways of being able to modify call handling and remotely as well. Craig has a few ideas, but I am a liitle confused as to why, during normal office hours would the recptionist extension be unattended and more so that if such is the case, then why a need to change from a remote location?

    You do not indicate how calls come to the recptionist in the first place nor what happens if that person does not answer the call within the allowed timeframe or if already busy. As you indicated that normal office hours are in effect, then Craig's suggestion of forciing the system to in or out based upon dial codes impacts all extensions and not just the operator.

    You of course realize that you can forward to another number (external or internal extension) without the need to make a recording. A status change can do this using dial codes or as craig suggested, using myPhone.

    In any event, more info is really needed to better understand what the issue is and how you would like to resolve.
     
  4. 3CXfoxhallsolutions

    3CXfoxhallsolutions New Member

    Joined:
    Sep 8, 2012
    Messages:
    211
    Likes Received:
    0
    You can do this using Digital Receptionist scripts ...
    Set up your different recordings by setting up and importing them into separate Digital Receptionist scripts. Then just leave all key actions blank - but change the time-out to 1 second at the bottom, and choose the action you want for the timeout (e.g. forward to the Receptionist's voice mail).

    Doing this, you can select what message is heard by the caller, by selecting the appropriate Digital Receptionist entry - and move the caller on to whatever you want as the next step in the call process.

    The call routing can be changed by logging onto the web based 3CX Management package, so this can be done remotely. Just guide your incoming caller through the DR script that you want.

    best regards
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.