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Prompt won't play before transfer

Discussion in 'CRM / Helpdesk / App Integration' started by slippyr4, Sep 3, 2014.

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  1. slippyr4

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    Hi,

    I'm trying to play some audio before then transferring the call to another extension.

    Whenever I add the transfer component to the call flow, the voice prompt preceding it is not played - the call is just transferred.

    Is there any way around this?
     
  2. slippyr4

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    To answer my own question, I needed to set AllowBargeIn to false on the previous voice prompt.

    I'm guessing that the logic in the IVR app queues audio and then proceeds to the next component that requires user input when prompts that allow barge in are found.
     
  3. VAD_Support

    VAD_Support Active Member

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    Yes, this article explains that issue:
    http://www.3cx.com/blog/docs/config-last-message-to-play-on-a-vad-app/
     
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