Prompts speed control by CFD

Discussion in 'Call Flow Designer' started by shenwei, Nov 7, 2017.

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  1. shenwei

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    Hi,

    Just got a special requirement for one disabled people support center. It needs to do some control of the voice article when people call in like below.
    • Press 1 to go to previous article;
    • Press 2 next article;
    • Press 3 to Pause/continue;
    • Press 4 to Adjust speech output speed and volume;
    • Press 5 to Skip forward
    • Press 6 to backward a few second;
    • Press 7 to Reset the playback speed and volume to the original state;
    Is it ideal to make it by CFD?

    Thanks
     
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Hi @shenwei,

    Unfortunately there is no way to control the audio in such a way, using the CFD or any other tool with 3CX. You can play a wav file, and interrupt it with any DTMF, but there is no way to pause it to resume it later from the same position, or change the speed or volume...

    Kind regards.
     
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  3. shenwei

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