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Provision HTEK UC930

Discussion in '3CX Phone System - General' started by Andy Veal, Jan 29, 2018.

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  1. Andy Veal

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    I have tried to provision the Phone manually using STUN but it doesn't seem to be pushing any file to the phone.

    I also get no prompt to login.

    The phone was booted and updates its firmware but doesn't show in the management console under phones.
    So I followed the manual config settings and selected STUN.
     
    #1 Andy Veal, Jan 29, 2018
    Last edited: Jan 29, 2018
  2. Saqqara

    Saqqara Well-Known Member

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    What version of 3CX

    This version of phone is not on the supported list (ver 15.5) you will have to manually config it.

    When you say' followed manual config settings' and selected STUN - what manual ?, what address did you enter for the STUN server (should be the external wan IP address) , also make sure the correct ports are open.

    As this is a manual setup, it will push any files to the phone.
     
  3. Andy Veal

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    #3 Andy Veal, Jan 29, 2018
    Last edited: Jan 29, 2018
  4. Andy Veal

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    Update

    I have managed to get the phone to prompt for a login and logged in successfully.
    It recognizes my extension but doesn't ring when someone calls my extension.
     
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