PRTG integration

Discussion in 'CRM / Helpdesk / App Integration' started by Juan Marriott, Apr 16, 2018.

Thread Status:
Not open for further replies.
  1. Juan Marriott

    Joined:
    Oct 24, 2017
    Messages:
    21
    Likes Received:
    2
    Has anyone done any custom integration, like open any browser with custom url?
    We like the customer calling, to enter they service id, and then 3cx opens default browser with some url containing that service id.
     
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

    Joined:
    Jun 27, 2007
    Messages:
    1,355
    Likes Received:
    108
    In order to do that you need to split the solution in different parts:
    1) You need a CFD app to ask for the service id to the caller. Then this app needs to save this information somewhere, for example in a database.
    2) You need to create a 3CXPhone plugin. Here you will receive the caller ID, then you use that to lookup the service id from the database. Finally you open the browser in the agent machine with the URL you need.

    Kind regards.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Juan Marriott

    Joined:
    Oct 24, 2017
    Messages:
    21
    Likes Received:
    2
    Thanks Edosantos,

    We are working on that; almost there.
     
Thread Status:
Not open for further replies.