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- Mar 1, 2011
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Hi all
I being having problems connecting from the office to any external phone. So I have replaced the firewall with a draytek 2820 and also I checked the firewall amd everthing seems ok. I was having problems with the stun server before I changed the router but now everything showing ok. I also check and set all the setting the same as 3cx shows.
At the moment I have a desk phone and a softphone external I ring each one external and get nothing. It rings but the other phone does't no its ringing but if I use the desk phone to ring into the office everyhting works fine. I put the desk phone on the DMZ but that has made much diffrence
Here the logg
20:47:11.854 [CM503008]: Call(4): Call is terminated
20:47:03.672 [CM503003]: Call(4): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:82.30.210.36:57456
20:47:03.600 [CM503007]: Call(4): Device joined: sip:[email protected]:40600;rinstance=f4ab4d5aa52cb357
20:47:03.598 [CM503007]: Call(4): Device joined: sip:[email protected]:5062
20:47:03.590 [CM505001]: Ext.800: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
20:47:03.590 [CM503002]: Call(4): Alerting sip:[email protected]:40600;rinstance=f4ab4d5aa52cb357
20:47:03.448 [CM503025]: Call(4): Calling Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=f4ab4d5aa52cb357]
20:47:03.390 [CM503005]: Call(4): Forwarding: Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=f4ab4d5aa52cb357]
20:47:01.687 Currently active calls - 1: [4]
20:46:43.595 [CM505001]: Ext.301: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 5.0.14900.0] PBX contact: [sip:[email protected]:5060]
20:46:43.594 [CM503002]: Call(4): Alerting sip:[email protected]:57456;rinstance=af0d5d9ac065ec9e
20:46:43.383 [CM503025]: Call(4): Calling Ext:Ext.301@[Dev:sip:[email protected]:57456;rinstance=af0d5d9ac065ec9e]
20:46:43.247 [CM503004]: Call(4): Route 1: Ext:Ext.301@[Dev:sip:[email protected]:57456;rinstance=af0d5d9ac065ec9e]
20:46:43.245 [CM503010]: Making route(s) to <sip:[email protected]>
20:46:43.244 [CM505001]: Ext.500: Device info: Device Identified: [Man: Yealink;Mod: T22;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, no-recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.110] PBX contact: [sip:[email protected]:5060]
20:46:43.237 [CM503001]: Call(4): Incoming call from Ext.500 to <sip:[email protected]>
20:46:27.128 [CM504001]: Ext.RecordFile: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=e96a1820e304fa0d/RecordFile]
20:46:27.126 [CM504001]: Ext.PlayFile: new contact is registered. Contact(s): [sip[email protected]:40600;rinstance=c65c04c3043bf163/PlayFile]
20:46:27.038 [CM504001]: Ext.MakeCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=e26348cac1136cbc/MakeCall]
20:46:27.037 [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=9064c920794978ea/IVRForward]
20:46:27.018 [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=485aac45477f5fb6/EndCall]
20:46:27.003 [CM504001]: Ext.801: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=2124bdae6e52b134/801]
20:46:23.004 [CM503020]: Normal call termination. Reason: Server Failure
Any help would be good
I being having problems connecting from the office to any external phone. So I have replaced the firewall with a draytek 2820 and also I checked the firewall amd everthing seems ok. I was having problems with the stun server before I changed the router but now everything showing ok. I also check and set all the setting the same as 3cx shows.
At the moment I have a desk phone and a softphone external I ring each one external and get nothing. It rings but the other phone does't no its ringing but if I use the desk phone to ring into the office everyhting works fine. I put the desk phone on the DMZ but that has made much diffrence
Here the logg
20:47:11.854 [CM503008]: Call(4): Call is terminated
20:47:03.672 [CM503003]: Call(4): Call to sip:[email protected]:5060 has failed; Cause: 487 Request Terminated; from IP:82.30.210.36:57456
20:47:03.600 [CM503007]: Call(4): Device joined: sip:[email protected]:40600;rinstance=f4ab4d5aa52cb357
20:47:03.598 [CM503007]: Call(4): Device joined: sip:[email protected]:5062
20:47:03.590 [CM505001]: Ext.800: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
20:47:03.590 [CM503002]: Call(4): Alerting sip:[email protected]:40600;rinstance=f4ab4d5aa52cb357
20:47:03.448 [CM503025]: Call(4): Calling Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=f4ab4d5aa52cb357]
20:47:03.390 [CM503005]: Call(4): Forwarding: Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=f4ab4d5aa52cb357]
20:47:01.687 Currently active calls - 1: [4]
20:46:43.595 [CM505001]: Ext.301: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 5.0.14900.0] PBX contact: [sip:[email protected]:5060]
20:46:43.594 [CM503002]: Call(4): Alerting sip:[email protected]:57456;rinstance=af0d5d9ac065ec9e
20:46:43.383 [CM503025]: Call(4): Calling Ext:Ext.301@[Dev:sip:[email protected]:57456;rinstance=af0d5d9ac065ec9e]
20:46:43.247 [CM503004]: Call(4): Route 1: Ext:Ext.301@[Dev:sip:[email protected]:57456;rinstance=af0d5d9ac065ec9e]
20:46:43.245 [CM503010]: Making route(s) to <sip:[email protected]>
20:46:43.244 [CM505001]: Ext.500: Device info: Device Identified: [Man: Yealink;Mod: T22;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, no-recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.110] PBX contact: [sip:[email protected]:5060]
20:46:43.237 [CM503001]: Call(4): Incoming call from Ext.500 to <sip:[email protected]>
20:46:27.128 [CM504001]: Ext.RecordFile: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=e96a1820e304fa0d/RecordFile]
20:46:27.126 [CM504001]: Ext.PlayFile: new contact is registered. Contact(s): [sip[email protected]:40600;rinstance=c65c04c3043bf163/PlayFile]
20:46:27.038 [CM504001]: Ext.MakeCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=e26348cac1136cbc/MakeCall]
20:46:27.037 [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=9064c920794978ea/IVRForward]
20:46:27.018 [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=485aac45477f5fb6/EndCall]
20:46:27.003 [CM504001]: Ext.801: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=2124bdae6e52b134/801]
20:46:23.004 [CM503020]: Normal call termination. Reason: Server Failure
Any help would be good