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Pulling my hair out

Discussion in '3CX Phone System - General' started by jamie2000ukuk, May 21, 2011.

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  1. jamie2000ukuk

    Mar 1, 2011
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    Hi all

    I being having problems connecting from the office to any external phone. So I have replaced the firewall with a draytek 2820 and also I checked the firewall amd everthing seems ok. I was having problems with the stun server before I changed the router but now everything showing ok. I also check and set all the setting the same as 3cx shows.

    At the moment I have a desk phone and a softphone external I ring each one external and get nothing. It rings but the other phone does't no its ringing but if I use the desk phone to ring into the office everyhting works fine. I put the desk phone on the DMZ but that has made much diffrence

    Here the logg
    20:47:11.854 [CM503008]: Call(4): Call is terminated
    20:47:03.672 [CM503003]: Call(4): Call to sip:301@ has failed; Cause: 487 Request Terminated; from IP:
    20:47:03.600 [CM503007]: Call(4): Device joined: sip:800@;rinstance=f4ab4d5aa52cb357
    20:47:03.598 [CM503007]: Call(4): Device joined: sip:500@
    20:47:03.590 [CM505001]: Ext.800: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:800@]
    20:47:03.590 [CM503002]: Call(4): Alerting sip:800@;rinstance=f4ab4d5aa52cb357
    20:47:03.448 [CM503025]: Call(4): Calling Ext:Ext.800@[Dev:sip:800@;rinstance=f4ab4d5aa52cb357]
    20:47:03.390 [CM503005]: Call(4): Forwarding: Ext:Ext.800@[Dev:sip:800@;rinstance=f4ab4d5aa52cb357]
    20:47:01.687 Currently active calls - 1: [4]
    20:46:43.595 [CM505001]: Ext.301: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 5.0.14900.0] PBX contact: [sip:301@]
    20:46:43.594 [CM503002]: Call(4): Alerting sip:301@;rinstance=af0d5d9ac065ec9e
    20:46:43.383 [CM503025]: Call(4): Calling Ext:Ext.301@[Dev:sip:301@;rinstance=af0d5d9ac065ec9e]
    20:46:43.247 [CM503004]: Call(4): Route 1: Ext:Ext.301@[Dev:sip:301@;rinstance=af0d5d9ac065ec9e]
    20:46:43.245 [CM503010]: Making route(s) to <sip:301@>
    20:46:43.244 [CM505001]: Ext.500: Device info: Device Identified: [Man: Yealink;Mod: T22;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, no-recvonly] UserAgent: [Yealink SIP-T22P] PBX contact: [sip:500@]
    20:46:43.237 [CM503001]: Call(4): Incoming call from Ext.500 to <sip:301@>
    20:46:27.128 [CM504001]: Ext.RecordFile: new contact is registered. Contact(s): [sip:RecordFile@;rinstance=e96a1820e304fa0d/RecordFile]
    20:46:27.126 [CM504001]: Ext.PlayFile: new contact is registered. Contact(s): [sip:playFile@;rinstance=c65c04c3043bf163/PlayFile]
    20:46:27.038 [CM504001]: Ext.MakeCall: new contact is registered. Contact(s): [sip:MakeCall@;rinstance=e26348cac1136cbc/MakeCall]
    20:46:27.037 [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:IVRForward@;rinstance=9064c920794978ea/IVRForward]
    20:46:27.018 [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:EndCall@;rinstance=485aac45477f5fb6/EndCall]
    20:46:27.003 [CM504001]: Ext.801: new contact is registered. Contact(s): [sip:801@;rinstance=2124bdae6e52b134/801]
    20:46:23.004 [CM503020]: Normal call termination. Reason: Server Failure

    Any help would be good
  2. leejor

    leejor Well-Known Member

    Jan 22, 2008
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    It looks like you are placing a call to two instances of ext 310 at two different locations, and one is ending the call. First off, get it working with one extension registered at a time. The remote extensions do not need to be in DMZ as long as they are using STUN. If there are still issues, and you suspect the router at the 3CX end, then put that PC in DMZ.
  3. mfm

    mfm Active Member

    Mar 4, 2010
    Likes Received:
    Please paste versbose logs, there is some information that seems to be missing, however the phone is for some reason rejecting the call.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
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