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Push devices always show as registered?

Discussion in '3CX Phone System - General' started by leejor, Apr 25, 2016.

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  1. leejor

    leejor Well-Known Member

    Jan 22, 2008
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    Only just started tying out Google Push (3CX version 12.5). One thing that I've come across, and I'm not sure if it is "normal", is that once an Android or iPhone configured to use push, and has registered once, it always shows as registered.

    24-Apr-2016 19:00:18.820 [CM504001]: Endpoint Extn:7949: new contact is registered. Contact(s): [sip:7949@ / 7949]
    24-Apr-2016 19:00:18.819 [CM504001]: Endpoint Extn:1234: new contact is registered. Contact(s): [sip:1234@ / 1234]
    24-Apr-2016 19:00:18.808 [CM504001]: Endpoint Extn:1788: new contact is registered. Contact(s): [sip:1788@ / 1788]

    These logs were right after a system re-start. I can understand that, if an extension didn't show as registered, then calls would go off to voicemail immediately and not wait to see if there was a "response" from the push attempt. It's just that it is misleading, especially if you are using Presence. There almost needs to be an in-between state. Not necessarily "registered", but a "we'll try and see if we can reach them, give us a minute" state.
  2. complex1

    complex1 Active Member

    Jan 25, 2010
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    For what I understand is this an automatic registration process in 3CX and correct me if I am wrong.
    Create an extension and enable “Enable PUSH for smartphones”
    Then provisioning your smartphone (Android / iOS)
    3CX “knows” now there is an smartphone behind this extension and it will enable the PUSH service. To show this service is enabled, it display the extension as registered.
    If you disable “Enable PUSH for smartphones” the extension shows unregistered.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
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