bbaker73
Platinum Partner
- Joined
- Nov 27, 2015
- Messages
- 226
- Reaction score
- 63
I have noticed lately that mobile client users only, no desk phones, push extensions, that previously stayed registered in the PBX, are now going unregistered at some point and cannot get calls until the app is opened again.
I found this in another thread:
"Please note that the Push functionality has changed slightly on SP6 and now an extension using push will eventually de-register if a client does not register to it. Setting the option "Ring my mobile simultaneously" will keep the extension registered but the PBX will try an outbound call every time."
What is this new behavior? If a user does not open the app for a period of time, it will go unregistered in the PBX, therefore not able to receive push calls anymore?
Not sure I understand this change. I have mobile push users in a queue. They do not make outbound calls and receive very few inbound calls. Today, after being closed a holiday, they are both unregistered therefore queue calls not sent to them.
Could someone explain this as it seems that unless you open and register the app once in a while, you lose your push availability and do not receive calls anymore. What is this time duration and why the change?
I found this in another thread:
"Please note that the Push functionality has changed slightly on SP6 and now an extension using push will eventually de-register if a client does not register to it. Setting the option "Ring my mobile simultaneously" will keep the extension registered but the PBX will try an outbound call every time."
What is this new behavior? If a user does not open the app for a period of time, it will go unregistered in the PBX, therefore not able to receive push calls anymore?
Not sure I understand this change. I have mobile push users in a queue. They do not make outbound calls and receive very few inbound calls. Today, after being closed a holiday, they are both unregistered therefore queue calls not sent to them.
Could someone explain this as it seems that unless you open and register the app once in a while, you lose your push availability and do not receive calls anymore. What is this time duration and why the change?