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Push notification doesn't work at all on iOS/Android

Discussion in '3CX Clients' started by Nam Tran, Oct 4, 2017.

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  1. Nam Tran

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    I have one iPhone 6 (iOS 11.0.2) and one Nokia 5 (Android 7.1.1). Both of them receive NO push notifcation. Only when I launch the softphone app that it would be able to show incoming calls. The strange thing is that even I have rejected the calls, the caller keep ringing forever. 3CX partner cannot even solve the problem for months. I feel so bad. Switching to 3CX is one of my biggest mistakes ever. It used to be good at first but get worse day after day.

    Any 3CX staff here?
     
  2. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Thanks for the feedback. Push on mobile devices for 3CX works perfectly fine if the user's PBX, network is correctly configured. Please make sure you or your partner have followed our guides on correctly configuring PUSH with 3CX on your PBX. If the issue you're facing was a 3CX issue, i'm sure you agree there would be a lot more threads on the 3CX forums.

    Below you'l find a few guides on what typically needs to be correctly configured for push and generally correct PBX configuration.
    https://www.3cx.com/docs/configuring-google-push/
    https://www.3cx.com/docs/firebase-android-client/
    https://www.3cx.com/docs/manual/firewall-router-configuration/
    https://www.3cx.com/docs/3cx-phone-system-v14-ports/

    For support beyond this please contact 3CX Support as this forum as per it's description is typically only for user to user help and 3CX does not provide commercial grade support via this forum. For further support beyond the forum a support contract is required. The community and maybe some of our engineers might be willing to help you out if you lay out the issue you're facing with more details, e.g screenshots, configuration, PBX version, clients version etc.
     
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    #2 LeonidasG, Oct 4, 2017
    Last edited: Oct 4, 2017
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