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PUSH Notifications stop working

Discussion in 'Android' started by patrickrivard, Dec 20, 2016.

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  1. patrickrivard

    patrickrivard New Member

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    3CX server V15.0.0 (Activated Standard 15.0.60903.0)
    3CX (Beta) Clien V15.0.01
    Android V7.0 (BN: NPL25.86-15)
    MOTO Z (XT1650-03)

    Push notifications are no longer working after latest client upgrade...

    In troubleshooting I've deleted my old Google API project, both in Google and 3CX
    I then rebuilt a new project in Google as stated here: http://www.3cx.com/docs/configuring-google-push/
    Making sure our public IP was properly inserted as mentioned in step 9 and 10.
    But still not working.
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello,
    Do you have a device that is not running the Beta version? Is it working there?
     
  3. patrickrivard

    patrickrivard New Member

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    I tried it on a:
    -NEXUS 5 running Android 6.0.1, with 3CX client V14.0.57 -- Does not work

    It does work with iOS, but it's a different story altogether...
     
  4. Marios Neophytou

    Marios Neophytou Support Team

    Joined:
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    Hello,

    Can you please update your device to the latest version (V15.0.05) and see if the problem solved?
     
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  5. patrickrivard

    patrickrivard New Member

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    Sorry, no luck with that version either...
    Still not working.
     
  6. Marios Neophytou

    Marios Neophytou Support Team

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    Re-provision your clients and if this does not solve the problem then put the PBX activity logs to Verbose mode and copy/paste some logs here from 3CXDialer.log:

    C:\ProgramData\3CX\Instance1\Data\Logs\3CXDialer.log
     
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  7. patrickrivard

    patrickrivard New Member

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    As requested:
    16-12-22 06:00:00.030|100019| Inf|50|0008|: Update PUSH client for Extn.2222: Allowed, regid = APA91bHyazhIuH3a1bmiIItbrmwyTUva_SV40Hak8sY21k1zMVBgx5Zkm3d_pd8ZQ8f6j9oUlB-tqM2Rp5XV6IAX6_5EEv-cA1AmIXWKZaytb96IjAZQibVd_FQQnwZmmoCOKqfx1ZsU,A,f220b5dc
    16-12-22 06:00:00.189|100019| Inf|50|0008|: Update PUSH client for Extn.1321: Allowed, regid = DaSSdDgFaAlthrcdDzElxhxgasUgr99lY03uoLqif2A=,I,C4A048
    16-12-22 06:00:00.525|100019| Inf|50|0008|: Update PUSH client for Extn.1322: Allowed, regid = APA91bH-wVz8vqJRQ5wjqNkT1HgbuzpUzq5HGwN5K95vyz7P5lnNdScOckAI_4buPdK1upa4Gsph6Tc1N0kP38R1Lyd9fT_oiUZOWPbiaixDrQkVYyG2V3XaDikHjOkB2l1k8BgkWg7V,A,b04e3dc2
    16-12-22 07:00:00.039|100019| Inf|50|0008|: Update PUSH client for Extn.1323: Allowed, regid = APA91bEMkfQiDOpWwk2aHW4Jk34sSymZSDMgrxsLNy5jg_ZeOJctRkuiHrVYPs7Wi7rBSvhugaqKDt-UCMkEMpzScEvQBaPyFOy1-yfGodDm4SEoihy1FpsVFJLMTX6nLQsM5tbuTygX,A,73a4d596
    16-12-22 07:00:00.083|100019| Inf|50|0008|: Update PUSH client for Extn.1324: Allowed, regid = aVf7SOt2qrPIQkpfbL+r3SXzxsDJBUeLN1rbJC4Pjig=,I,4B0FD7
    16-12-22 08:28:34.745|200003| Trc|50|0008|: DBG: Contact for b04e3dc2 is active, expires at 2016-12-22 8:30:34 AM
    16-12-22 08:28:34.778|200003| Trc|50|0008|: DBG: Contact for b04e3dc2 is active, expires at 2016-12-22 8:30:34 AM
    16-12-22 08:28:34.778|200003| Trc|50|0008|: DBG: Contact for b04e3dc2 is active, expires at 2016-12-22 8:30:34 AM
    16-12-22 08:28:34.910|200003| Trc|50|0008|: DBG: Contact for b04e3dc2 is active, expires at 2016-12-22 8:30:34 AM
    16-12-22 08:28:34.954|200003| Trc|50|0008|: DBG: Contact for b04e3dc2 is active, expires at 2016-12-22 8:30:34 AM
    16-12-22 08:28:34.968|100019| Inf|50|0008|: Update PUSH client for Extn.1322: Allowed, regid = APA91bH-wVz8vqJRQ5wjqNkT1HgbuzpUzq5HGwN5K95vyz7P5lnNdScOckAI_4buPdK1upa4Gsph6Tc1N0kP38R1Lyd9fT_oiUZOWPbiaixDrQkVYyG2V3XaDikHjOkB2l1k8BgkWg7V,A,b04e3dc2
    16-12-22 08:29:02.673|100019| Inf|50|0008|: Update PUSH client for Extn.1322: Allowed, regid = APA91bH-wVz8vqJRQ5wjqNkT1HgbuzpUzq5HGwN5K95vyz7P5lnNdScOckAI_4buPdK1upa4Gsph6Tc1N0kP38R1Lyd9fT_oiUZOWPbiaixDrQkVYyG2V3XaDikHjOkB2l1k8BgkWg7V,A,b04e3dc2
    16-12-22 08:29:26.279|200003| Trc|50|0008|: DBG: Contact for b04e3dc2 is active, expires at 2016-12-22 8:31:26 AM
    16-12-22 08:29:26.289|100019| Inf|50|0008|: Update PUSH client for Extn.1322: Allowed, regid = APA91bH-wVz8vqJRQ5wjqNkT1HgbuzpUzq5HGwN5K95vyz7P5lnNdScOckAI_4buPdK1upa4Gsph6Tc1N0kP38R1Lyd9fT_oiUZOWPbiaixDrQkVYyG2V3XaDikHjOkB2l1k8BgkWg7V,A,b04e3dc2
    16-12-22 08:29:26.296|200003| Trc|50|0008|: DBG: Contact for b04e3dc2 is active, expires at 2016-12-22 8:31:26 AM
    16-12-22 08:29:26.296|200003| Trc|50|0008|: DBG: Contact for b04e3dc2 is active, expires at 2016-12-22 8:31:26 AM
    16-12-22 08:29:26.367|100019| Inf|50|0008|: Update PUSH client for Extn.1322: Allowed, regid = APA91bH-wVz8vqJRQ5wjqNkT1HgbuzpUzq5HGwN5K95vyz7P5lnNdScOckAI_4buPdK1upa4Gsph6Tc1N0kP38R1Lyd9fT_oiUZOWPbiaixDrQkVYyG2V3XaDikHjOkB2l1k8BgkWg7V,A,b04e3dc2
    16-12-22 08:29:26.498|200003| Trc|50|0008|: DBG: Contact for b04e3dc2 is active, expires at 2016-12-22 8:31:26 AM
    16-12-22 08:29:26.509|100019| Inf|50|0008|: Update PUSH client for Extn.1322: Allowed, regid = APA91bH-wVz8vqJRQ5wjqNkT1HgbuzpUzq5HGwN5K95vyz7P5lnNdScOckAI_4buPdK1upa4Gsph6Tc1N0kP38R1Lyd9fT_oiUZOWPbiaixDrQkVYyG2V3XaDikHjOkB2l1k8BgkWg7V,A,b04e3dc2
    16-12-22 08:29:28.635|200003| Trc|50|0008|: DBG: Contact for b04e3dc2 is active, expires at 2016-12-22 8:31:26 AM
    16-12-22 08:29:41.199|100019| Inf|50|0008|: Update PUSH client for Extn.1322: Allowed, regid = APA91bH-wVz8vqJRQ5wjqNkT1HgbuzpUzq5HGwN5K95vyz7P5lnNdScOckAI_4buPdK1upa4Gsph6Tc1N0kP38R1Lyd9fT_oiUZOWPbiaixDrQkVYyG2V3XaDikHjOkB2l1k8BgkWg7V,A,b04e3dc2
    16-12-22 08:29:42.313|200003| Trc|50|0008|: DBG: Contact for DA4589 is active, expires at 2016-12-22 8:31:42 AM
    16-12-22 08:29:42.338|100019| Inf|50|0008|: Update PUSH client for Extn.2221: Allowed, regid = DaSSdDgFaAlthrcdDzElxhxgasUgr99lY03uoLqif2A=,I,DA4589
    16-12-22 08:29:42.345|200003| Trc|50|0008|: DBG: Contact for DA4589 is active, expires at 2016-12-22 8:31:42 AM
    16-12-22 08:29:42.345|200003| Trc|50|0008|: DBG: Contact for DA4589 is active, expires at 2016-12-22 8:31:42 AM
    16-12-22 08:29:42.438|100019| Inf|50|0008|: Update PUSH client for Extn.2221: Allowed, regid = DaSSdDgFaAlthrcdDzElxhxgasUgr99lY03uoLqif2A=,I,DA4589
    16-12-22 08:29:42.516|200003| Trc|50|0008|: DBG: Contact for DA4589 is active, expires at 2016-12-22 8:31:42 AM
    16-12-22 08:29:42.519|200003| Trc|50|0008|: DBG: Contact for DA4589 is active, expires at 2016-12-22 8:31:42 AM
    16-12-22 08:29:42.519|200003| Trc|50|0008|: DBG: Contact for DA4589 is active, expires at 2016-12-22 8:31:42 AM
    16-12-22 08:29:42.529|100019| Inf|50|0008|: Update PUSH client for Extn.2221: Allowed, regid = DaSSdDgFaAlthrcdDzElxhxgasUgr99lY03uoLqif2A=,I,DA4589
    16-12-22 08:29:42.705|200003| Trc|50|0008|: DBG: Contact for DA4589 is active, expires at 2016-12-22 8:31:42 AM
    16-12-22 08:29:42.715|100019| Inf|50|0008|: Update PUSH client for Extn.2221: Allowed, regid = DaSSdDgFaAlthrcdDzElxhxgasUgr99lY03uoLqif2A=,I,DA4589
    16-12-22 08:29:50.982|200002| Trc|75|0008|: Ins: Call(11) [Dialing] DN=2221 IP=2221 EP=1322
    Attached: [sip_displayname=Sonia Coe;lookup_displayname=Sonia Coe;chid=00000BF0576FA481_11;prevCall=0;prevLeg=0;extnumber=1322;devcontact=sip:2221@192.168.18.170:59726;rinstance=0-kndzirvh1cwcgpruskozjdxzpolh52eb;ob;inst="DA4589"]
    16-12-22 08:29:51.179|200003| Trc|50|0010|: DBG: _phone_OnNewCall called: BDHKAKPIBWYD
    16-12-22 08:29:51.179|200003| Trc|50|0012|: DBG: OnNewCall called: BDHKAKPIBWYD
    16-12-22 08:29:51.332|200002| Trc|75|0008|: Ins: Call(11) [Ringing] DN=1322 IP=2221 EP=2221
    Attached: [chid=00000BF0576FA481_11;prevCall=0;prevLeg=0;extnumber=2221;devcontact=sip:1322@127.0.0.1:5488;rinstance=28a7fff229648753;lookup_displayname=Patrick Cell]
    16-12-22 08:29:51.341|100017| Inf|50|0012|: Call(BDHKAKPIBWYD): sent push request:
    {"registration_ids" : [ "APA91bH-wVz8vqJRQ5wjqNkT1HgbuzpUzq5HGwN5K95vyz7P5lnNdScOckAI_4buPdK1upa4Gsph6Tc1N0kP38R1Lyd9fT_oiUZOWPbiaixDrQkVYyG2V3XaDikHjOkB2l1k8BgkWg7V" ], "data": {"replaces": "zsH1A7SQmAs_iM3v051iyg..;from-tag=4254bd2c;to-tag=aa779319", "callerid": "2221", "inst": "b04e3dc2", "reason": 0 } }
    GCM response: Unauthorized Unauthorized
    16-12-22 08:29:59.987|200003| Trc|50|0008|: DBG: Contact for DA4589 is active, expires at 2016-12-22 8:31:42 AM
    16-12-22 08:30:01.803|200002| Trc|75|0008|: Del: Call(11) [Dialing] DN=2221 IP=1322 EP=1322
    Attached: [sip_displayname=Sonia Coe;lookup_displayname=Sonia Coe;chid=00000BF0576FA481_11;prevCall=0;prevLeg=0;extnumber=1322;devcontact=sip:2221@192.168.18.170:59726;rinstance=0-kndzirvh1cwcgpruskozjdxzpolh52eb;ob;inst="DA4589"]
    16-12-22 08:30:01.806|200002| Trc|75|0008|: Del: Call(11) [Ringing] DN=1322 IP=(null) EP=2221
    Attached: [chid=00000BF0576FA481_11;prevCall=0;prevLeg=0;extnumber=2221;devcontact=sip:1322@127.0.0.1:5488;rinstance=28a7fff229648753;lookup_displayname=Patrick Cell]
    16-12-22 08:30:01.926|200003| Trc|50|0010|: DBG: incall_OnTerminated called: BDHKAKPIBWYD
    16-12-22 08:30:01.926|200003| Trc|50|0012|: DBG: OnTerminated called:BDHKAKPIBWYD
    16-12-22 08:30:02.043|100017| Inf|50|0015|: Call(BDHKAKPIBWYD): sent push request:
    {"registration_ids" : [ "APA91bH-wVz8vqJRQ5wjqNkT1HgbuzpUzq5HGwN5K95vyz7P5lnNdScOckAI_4buPdK1upa4Gsph6Tc1N0kP38R1Lyd9fT_oiUZOWPbiaixDrQkVYyG2V3XaDikHjOkB2l1k8BgkWg7V" ], "data": {"replaces": "zsH1A7SQmAs_iM3v051iyg..;from-tag=4254bd2c;to-tag=aa779319", "callerid": "2221", "inst": "b04e3dc2", "reason": 1 } }
    GCM response: Unauthorized Unauthorized
    16-12-22 08:30:03.696|200003| Trc|50|0008|: DBG: Contact for b04e3dc2 is active, expires at 2016-12-22 8:32:03 AM
    16-12-22 08:30:03.707|100019| Inf|50|0008|: Update PUSH client for Extn.1322: Allowed, regid = APA91bH-wVz8vqJRQ5wjqNkT1HgbuzpUzq5HGwN5K95vyz7P5lnNdScOckAI_4buPdK1upa4Gsph6Tc1N0kP38R1Lyd9fT_oiUZOWPbiaixDrQkVYyG2V3XaDikHjOkB2l1k8BgkWg7V,A,b04e3dc2
     
  8. patrickrivard

    patrickrivard New Member

    Joined:
    May 29, 2008
    Messages:
    100
    Likes Received:
    0
    following...
    16-12-22 08:30:03.715|200003| Trc|50|0008|: DBG: Contact for b04e3dc2 is active, expires at 2016-12-22 8:32:03 AM
    16-12-22 08:30:03.715|200003| Trc|50|0008|: DBG: Contact for b04e3dc2 is active, expires at 2016-12-22 8:32:03 AM
    16-12-22 08:30:03.791|100019| Inf|50|0008|: Update PUSH client for Extn.1322: Allowed, regid = APA91bH-wVz8vqJRQ5wjqNkT1HgbuzpUzq5HGwN5K95vyz7P5lnNdScOckAI_4buPdK1upa4Gsph6Tc1N0kP38R1Lyd9fT_oiUZOWPbiaixDrQkVYyG2V3XaDikHjOkB2l1k8BgkWg7V,A,b04e3dc2
    16-12-22 08:30:03.925|200003| Trc|50|0008|: DBG: Contact for b04e3dc2 is active, expires at 2016-12-22 8:32:03 AM
    16-12-22 08:30:03.936|100019| Inf|50|0008|: Update PUSH client for Extn.1322: Allowed, regid = APA91bH-wVz8vqJRQ5wjqNkT1HgbuzpUzq5HGwN5K95vyz7P5lnNdScOckAI_4buPdK1upa4Gsph6Tc1N0kP38R1Lyd9fT_oiUZOWPbiaixDrQkVYyG2V3XaDikHjOkB2l1k8BgkWg7V,A,b04e3dc2
    16-12-22 08:30:09.616|200003| Trc|50|0008|: DBG: Contact for DA4589 is active, expires at 2016-12-22 8:31:42 AM
    16-12-22 08:30:16.584|100019| Inf|50|0008|: Update PUSH client for Extn.1322: Allowed, regid = APA91bH-wVz8vqJRQ5wjqNkT1HgbuzpUzq5HGwN5K95vyz7P5lnNdScOckAI_4buPdK1upa4Gsph6Tc1N0kP38R1Lyd9fT_oiUZOWPbiaixDrQkVYyG2V3XaDikHjOkB2l1k8BgkWg7V,A,b04e3dc2
    16-12-22 08:31:01.904|200003| Trc|50|0008|: DBG: Contact for DA4589 is active, expires at 2016-12-22 8:31:42 AM
    16-12-22 08:31:37.624|200003| Trc|50|0008|: DBG: Contact for DA4589 is active, expires at 2016-12-22 8:33:37 AM
    16-12-22 08:31:37.635|100019| Inf|50|0008|: Update PUSH client for Extn.2221: Allowed, regid = DaSSdDgFaAlthrcdDzElxhxgasUgr99lY03uoLqif2A=,I,DA4589
    16-12-22 08:32:04.819|200003| Trc|50|0008|: DBG: Contact for DA4589 is active, expires at 2016-12-22 8:33:37 AM
    16-12-22 08:32:50.624|200003| Trc|50|0008|: DBG: Contact for DA4589 is active, expires at 2016-12-22 8:33:37 AM
    16-12-22 08:32:51.847|100019| Inf|50|0008|: Update PUSH client for Extn.2221: Allowed, regid = DaSSdDgFaAlthrcdDzElxhxgasUgr99lY03uoLqif2A=,I,DA4589
    16-12-22 09:00:02.129|100019| Inf|50|0008|: Update PUSH client for Extn.2221: Allowed, regid = DaSSdDgFaAlthrcdDzElxhxgasUgr99lY03uoLqif2A=,I,DA4589
    16-12-22 09:43:59.853|100019| Inf|50|0008|: Update PUSH client for Extn.1322: Allowed, regid = APA91bFZjFEWYK-OvfddtIQ3-ir2625-KuLat3aOpIWS2K8zkdzlVM79Yk45dIO1Z5Yvfz9T8kFAnQ2azkid_gKIWYUPsQry0tsHVlLv4utuQU0vHew1lLeeWKcqvZDv9FuwZCFO1nf6,A,72a15a8b
    16-12-22 09:43:59.853|100020| Inf|50|0008|: PUSH client for Extn.1322: Unregistering
    16-12-22 09:43:59.853|100019| Inf|50|0008|: Update PUSH client for Extn.1322: Allowed, regid = APA91bFZjFEWYK-OvfddtIQ3-ir2625-KuLat3aOpIWS2K8zkdzlVM79Yk45dIO1Z5Yvfz9T8kFAnQ2azkid_gKIWYUPsQry0tsHVlLv4utuQU0vHew1lLeeWKcqvZDv9FuwZCFO1nf6,A,72a15a8b
    16-12-22 09:43:59.857|100020| Inf|50|0008|: PUSH client for Extn.1322: Registering
    16-12-22 09:43:59.877|200003| Trc|50|0008|: DBG: Contact for 72a15a8b is active, expires at 2016-12-22 9:45:59 AM
    16-12-22 09:43:59.877|200003| Trc|50|0008|: DBG: Contact for 72a15a8b is active, expires at 2016-12-22 9:45:59 AM
    16-12-22 09:43:59.898|100019| Inf|50|0008|: Update PUSH client for Extn.1322: Allowed, regid = APA91bFZjFEWYK-OvfddtIQ3-ir2625-KuLat3aOpIWS2K8zkdzlVM79Yk45dIO1Z5Yvfz9T8kFAnQ2azkid_gKIWYUPsQry0tsHVlLv4utuQU0vHew1lLeeWKcqvZDv9FuwZCFO1nf6,A,72a15a8b
    16-12-22 09:43:59.959|200003| Trc|50|0008|: DBG: Contact for 72a15a8b is active, expires at 2016-12-22 9:45:59 AM
    16-12-22 09:43:59.968|100019| Inf|50|0008|: Update PUSH client for Extn.1322: Allowed, regid = APA91bFZjFEWYK-OvfddtIQ3-ir2625-KuLat3aOpIWS2K8zkdzlVM79Yk45dIO1Z5Yvfz9T8kFAnQ2azkid_gKIWYUPsQry0tsHVlLv4utuQU0vHew1lLeeWKcqvZDv9FuwZCFO1nf6,A,72a15a8b
    16-12-22 09:44:00.136|200003| Trc|50|0008|: DBG: Contact for 72a15a8b is active, expires at 2016-12-22 9:45:59 AM
    16-12-22 09:44:00.139|200003| Trc|50|0008|: DBG: Contact for 72a15a8b is active, expires at 2016-12-22 9:45:59 AM
    16-12-22 09:44:20.769|100019| Inf|50|0008|: Update PUSH client for Extn.1322: Allowed, regid = APA91bFZjFEWYK-OvfddtIQ3-ir2625-KuLat3aOpIWS2K8zkdzlVM79Yk45dIO1Z5Yvfz9T8kFAnQ2azkid_gKIWYUPsQry0tsHVlLv4utuQU0vHew1lLeeWKcqvZDv9FuwZCFO1nf6,A,72a15a8b
    16-12-22 09:46:11.700|200002| Trc|75|0008|: Ins: Call(12) [Dialing] DN=2222 IP=2222 EP=1322
    Attached: [sip_displayname=Patrick Rivard;lookup_displayname=Patrick Rivard;chid=00000BF057B589EF_12;prevCall=0;prevLeg=0;extnumber=1322;devcontact=sip:2222@192.168.18.222:5060]
    16-12-22 09:46:11.922|200003| Trc|50|0010|: DBG: _phone_OnNewCall called: OMABQGAMRLOC
    16-12-22 09:46:11.922|200003| Trc|50|0017|: DBG: OnNewCall called: OMABQGAMRLOC
    16-12-22 09:46:12.074|200002| Trc|75|0008|: Ins: Call(12) [Ringing] DN=1322 IP=2222 EP=2222
    Attached: [chid=00000BF057B589EF_12;prevCall=0;prevLeg=0;extnumber=2222;devcontact=sip:1322@127.0.0.1:5488;rinstance=e7f13bac6e44be1e;lookup_displayname=Patrick Cell]
    16-12-22 09:46:12.085|100017| Inf|50|0017|: Call(OMABQGAMRLOC): sent push request:
    {"registration_ids" : [ "APA91bFZjFEWYK-OvfddtIQ3-ir2625-KuLat3aOpIWS2K8zkdzlVM79Yk45dIO1Z5Yvfz9T8kFAnQ2azkid_gKIWYUPsQry0tsHVlLv4utuQU0vHew1lLeeWKcqvZDv9FuwZCFO1nf6" ], "data": {"replaces": "YkFbSdPqel2gngo3XQGQVg..;from-tag=c1537257;to-tag=3321b422", "callerid": "2222", "inst": "72a15a8b", "reason": 0 } }
    GCM response: Unauthorized Unauthorized
    16-12-22 09:46:26.551|200002| Trc|75|0008|: Del: Call(12) [Dialing] DN=2222 IP=1322 EP=1322
    Attached: [sip_displayname=Patrick Rivard;lookup_displayname=Patrick Rivard;chid=00000BF057B589EF_12;prevCall=0;prevLeg=0;extnumber=1322;devcontact=sip:2222@192.168.18.222:5060]
    16-12-22 09:46:26.554|200002| Trc|75|0008|: Del: Call(12) [Ringing] DN=1322 IP=(null) EP=2222
    Attached: [chid=00000BF057B589EF_12;prevCall=0;prevLeg=0;extnumber=2222;devcontact=sip:1322@127.0.0.1:5488;rinstance=e7f13bac6e44be1e;lookup_displayname=Patrick Cell]
    16-12-22 09:46:26.750|200003| Trc|50|0010|: DBG: incall_OnTerminated called: OMABQGAMRLOC
    16-12-22 09:46:26.750|200003| Trc|50|0017|: DBG: OnTerminated called:OMABQGAMRLOC
    16-12-22 09:46:26.864|100017| Inf|50|0012|: Call(OMABQGAMRLOC): sent push request:
    {"registration_ids" : [ "APA91bFZjFEWYK-OvfddtIQ3-ir2625-KuLat3aOpIWS2K8zkdzlVM79Yk45dIO1Z5Yvfz9T8kFAnQ2azkid_gKIWYUPsQry0tsHVlLv4utuQU0vHew1lLeeWKcqvZDv9FuwZCFO1nf6" ], "data": {"replaces": "YkFbSdPqel2gngo3XQGQVg..;from-tag=c1537257;to-tag=3321b422", "callerid": "2222", "inst": "72a15a8b", "reason": 1 } }
    GCM response: Unauthorized Unauthorized
    16-12-22 09:49:20.277|200002| Trc|75|0008|: Ins: Call(13) [Dialing] DN=2222 IP=2222 EP=1322
    Attached: [sip_displayname=Patrick Rivard;lookup_displayname=Patrick Rivard;chid=00000BF057B86A90_13;prevCall=0;prevLeg=0;extnumber=1322;devcontact=sip:2222@192.168.18.222:5060]
    16-12-22 09:49:20.475|200003| Trc|50|0010|: DBG: _phone_OnNewCall called: ILTPOOOSJLAN
    16-12-22 09:49:20.476|200003| Trc|50|0012|: DBG: OnNewCall called: ILTPOOOSJLAN
    16-12-22 09:49:20.596|100017| Inf|50|0012|: Call(ILTPOOOSJLAN): sent push request:
    {"registration_ids" : [ "APA91bFZjFEWYK-OvfddtIQ3-ir2625-KuLat3aOpIWS2K8zkdzlVM79Yk45dIO1Z5Yvfz9T8kFAnQ2azkid_gKIWYUPsQry0tsHVlLv4utuQU0vHew1lLeeWKcqvZDv9FuwZCFO1nf6" ], "data": {"replaces": "CDXntQySX0129dgat-KcLw..;from-tag=647c624a;to-tag=76310806", "callerid": "2222", "inst": "72a15a8b", "reason": 0 } }
    GCM response: Unauthorized Unauthorized
    16-12-22 09:49:20.627|200002| Trc|75|0008|: Ins: Call(13) [Ringing] DN=1322 IP=2222 EP=2222
    Attached: [chid=00000BF057B86A90_13;prevCall=0;prevLeg=0;extnumber=2222;devcontact=sip:1322@127.0.0.1:5488;rinstance=e7f13bac6e44be1e;lookup_displayname=Patrick Cell]
    16-12-22 09:49:34.742|200002| Trc|75|0008|: Del: Call(13) [Dialing] DN=2222 IP=1322 EP=1322
    Attached: [sip_displayname=Patrick Rivard;lookup_displayname=Patrick Rivard;chid=00000BF057B86A90_13;prevCall=0;prevLeg=0;extnumber=1322;devcontact=sip:2222@192.168.18.222:5060]
    16-12-22 09:49:34.745|200002| Trc|75|0008|: Del: Call(13) [Ringing] DN=1322 IP=(null) EP=2222
    Attached: [chid=00000BF057B86A90_13;prevCall=0;prevLeg=0;extnumber=2222;devcontact=sip:1322@127.0.0.1:5488;rinstance=e7f13bac6e44be1e;lookup_displayname=Patrick Cell]
    16-12-22 09:49:34.944|200003| Trc|50|0010|: DBG: incall_OnTerminated called: ILTPOOOSJLAN
    16-12-22 09:49:34.944|200003| Trc|50|0012|: DBG: OnTerminated called:ILTPOOOSJLAN
    16-12-22 09:49:35.068|100017| Inf|50|0012|: Call(ILTPOOOSJLAN): sent push request:
    {"registration_ids" : [ "APA91bFZjFEWYK-OvfddtIQ3-ir2625-KuLat3aOpIWS2K8zkdzlVM79Yk45dIO1Z5Yvfz9T8kFAnQ2azkid_gKIWYUPsQry0tsHVlLv4utuQU0vHew1lLeeWKcqvZDv9FuwZCFO1nf6" ], "data": {"replaces": "CDXntQySX0129dgat-KcLw..;from-tag=647c624a;to-tag=76310806", "callerid": "2222", "inst": "72a15a8b", "reason": 1 } }
    GCM response: Unauthorized Unauthorized
     
  9. Marios Neophytou

    Marios Neophytou Support Team

    Joined:
    Mar 1, 2016
    Messages:
    258
    Likes Received:
    13
    16-12-22 09:46:12.085|100017| Inf|50|0017|: Call(OMABQGAMRLOC): sent push request:
    {"registration_ids" : [ "APA91bFZjFEWYK-OvfddtIQ3-ir2625-KuLat3aOpIWS2K8zkdzlVM79Yk45dIO1Z5Yvfz9T8kFAnQ2azkid_gKIWYUPsQry0tsHVlLv4utuQU0vHew1lLeeWKcqvZDv9FuwZCFO1nf6" ], "data": {"replaces": "YkFbSdPqel2gngo3XQGQVg..;from-tag=c1537257;to-tag=3321b422", "callerid": "2222", "inst": "72a15a8b", "reason": 0 } }
    GCM response: Unauthorized Unauthorized

    As I can see on your logs you received Unauthorized response from GCM. (Google Cloud Messaging)
    1. Check your API Key
    2. Check Project Number
    3. Check your public IP if it changed for any reason

    Are you using IPV6?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  10. patrickrivard

    patrickrivard New Member

    Joined:
    May 29, 2008
    Messages:
    100
    Likes Received:
    0
    I deleted and recreated a new project.
    I made certain to enter all the proper info in the (2) fields
    Our Public IP has not changed
    We are not using IPV6

    But it still does not work...

    12/26/2016 4:24:30 PM - Endpoint Extn:2222 has refreshed contact <sip:2222@192.168.18.222:5060> for device Dev(19748236):[sip:2222@192.168.18.222:5060 / 2222]
    12/26/2016 4:24:30 PM - Endpoint Extn:2222 has refreshed contact <sip:2222@192.168.18.222:5060> for device Dev(19748236):[sip:2222@192.168.18.222:5060 / 2222]
    12/26/2016 4:24:29 PM - Endpoint Extn:2222 has refreshed contact <sip:2222@192.168.18.50:50155> for device Dev(936974493):[sip:2222@192.168.18.50:50155;rinstance=0-5aafc4e297b44d3dbadb803a7ee20423;ob / 2222]
    12/26/2016 4:24:26 PM - Endpoint Extn:2222 has refreshed contact <sip:2222@192.168.18.222:5060> for device Dev(19748236):[sip:2222@192.168.18.222:5060 / 2222]
    12/26/2016 4:24:26 PM - Endpoint Extn:2222 has refreshed contact <sip:2222@192.168.18.222:5060> for device Dev(19748236):[sip:2222@192.168.18.222:5060 / 2222]
    12/26/2016 4:24:19 PM - Endpoint Extn:2222 has refreshed contact <sip:2222@192.168.18.222:5060> for device Dev(19748236):[sip:2222@192.168.18.222:5060 / 2222]
    12/26/2016 4:24:18 PM - Endpoint Extn:2222 has refreshed contact <sip:2222@192.168.18.222:5060> for device Dev(19748236):[sip:2222@192.168.18.222:5060 / 2222]
    12/26/2016 4:24:04 PM - Stop call record for leg L:41.1[Extn:2222]
    12/26/2016 4:24:04 PM - Removing leg L:41.1[Extn:2222]
    12/26/2016 4:24:04 PM - L:41.1[Extn:2222]: Terminating targets, reason: SIP ;cause=200 ;text="User hangup"
    12/26/2016 4:24:04 PM - Leg L:41.1[Extn:2222] is terminated: Cause: BYE from 192.168.18.222:5060
    12/26/2016 4:24:04 PM - Call(C:41), Extn:2222 on entry: DlgInfo(41-2597/Terminated / I)
    12/26/2016 4:24:04 PM - Notify dialog-info: Extn:2222: sip:2222@192.168.18.222:5060, Call(C:41)
    12/26/2016 4:24:04 PM - L:41.1[Extn:2222] got Terminated Recv Req BYE from 192.168.18.222:5060 tid=dd9cd4152890f940b Call-ID=7ebbab2607e3b78d:
    BYE sip:1322@192.168.18.20:5060 SIP/2.0
    Via: SIP/2.0/UDP 192.168.18.222:5060;branch=z9hG4bKdd9cd4152890f940b
    Max-Forwards: 70
    To: <sip:1322@192.168.18.20:5060;user=phone>;tag=2f580e1c
    From: "Patrick Rivard"<sip:2222@192.168.18.20:5060>;tag=3f22cb9ecf
    Call-ID: 7ebbab2607e3b78d
    CSeq: 1338 BYE
    Proxy-Authorization: Digest username="2222",realm="3CXPhoneSystem",nonce="414d535c0e721b5a59:9550b9b260efea0efad7ca7e978ad430",uri="sip:1322@192.168.18.20:5060",response="5e203c4b556aac356146e9a2de7deee2",algorithm=MD5
    User-Agent: Aastra 9480i/3.3.1.4345
    Content-Length: 0

    12/26/2016 4:24:04 PM - L:41.1[Extn:2222] Sending: OnSendResp Send 200/BYE from 0.0.0.0:0 tid=dd9cd4152890f940b Call-ID=7ebbab2607e3b78d:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP 192.168.18.222:5060;branch=z9hG4bKdd9cd4152890f940b
    Contact: <sip:1322@192.168.18.20:5060>
    To: <sip:1322@192.168.18.20:5060;user=phone>;tag=2f580e1c
    From: "Patrick Rivard"<sip:2222@192.168.18.20:5060>;tag=3f22cb9ecf
    Call-ID: 7ebbab2607e3b78d
    CSeq: 1338 BYE
    Content-Length: 0

    12/26/2016 4:24:04 PM - Call(C:41), Extn:2222 on exit: DlgInfo(41-2597/Terminated / I)
    12/26/2016 4:24:04 PM - Call(C:41), Extn:2222 on entry: DlgInfo(41-2597/Confirmed / I)
    12/26/2016 4:24:04 PM - Notify dialog-info: Extn:2222: sip:2222@192.168.18.222:5060, Call(C:41)
    12/26/2016 4:24:01 PM - Leg L:41.1[Extn:2222]: session is confirmed
    12/26/2016 4:24:01 PM - Call(C:41), Extn:2222 on entry: DlgInfo(41-2597/Confirmed / I)
    12/26/2016 4:24:01 PM - Notify dialog-info: Extn:2222: sip:2222@192.168.18.222:5060, Call(C:41)
    12/26/2016 4:24:01 PM - L:41.1[Extn:2222] got Confirmed Recv Req ACK from 192.168.18.222:5060 tid=0746ab2233f4b93e3 Call-ID=7ebbab2607e3b78d:
    ACK sip:1322@192.168.18.20:5060 SIP/2.0
    Via: SIP/2.0/UDP 192.168.18.222:5060;branch=z9hG4bK0746ab2233f4b93e3
    Max-Forwards: 70
    To: <sip:1322@192.168.18.20:5060;user=phone>;tag=2f580e1c
    From: "Patrick Rivard" <sip:2222@192.168.18.20:5060>;tag=3f22cb9ecf
    Call-ID: 7ebbab2607e3b78d
    CSeq: 1337 ACK
    Proxy-Authorization: Digest username="2222",realm="3CXPhoneSystem",nonce="414d535c0e721b5a59:9550b9b260efea0efad7ca7e978ad430",uri="sip:1322@192.168.18.20:5060;user=phone",response="0663e0c0eba879ce5df457a57c67d2ac",algorithm=MD5
    User-Agent: Aastra 9480i/3.3.1.4345
    Content-Length: 0

    12/26/2016 4:24:01 PM - [CM503007]: Call(C:41): Extn:2222 has joined, contact <sip:2222@192.168.18.222:5060>
    12/26/2016 4:24:01 PM - Call(C:41), Extn:2222 on entry: DlgInfo(41-2597/Confirmed / I)
    12/26/2016 4:24:01 PM - Notify dialog-info: Extn:2222: sip:2222@192.168.18.222:5060, Call(C:41)
    12/26/2016 4:24:01 PM - Start call recording request for leg L:41.1[Extn:2222]
    12/26/2016 4:24:01 PM - Session 459220 of leg L:41.1[Extn:2222] is connected
    12/26/2016 4:24:01 PM - L:41.1[Extn:2222] got Connected.UAS Send 200/INVITE from 0.0.0.0:0 tid=07b522bb8d7473fb1 Call-ID=7ebbab2607e3b78d:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP 192.168.18.222:5060;branch=z9hG4bK07b522bb8d7473fb1
    Contact: <sip:1322@192.168.18.20:5060>
    To: <sip:1322@192.168.18.20:5060;user=phone>;tag=2f580e1c
    From: "Patrick Rivard"<sip:2222@192.168.18.20:5060>;tag=3f22cb9ecf
    Call-ID: 7ebbab2607e3b78d
    CSeq: 1337 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    User-Agent: 3CXPhoneSystem 15.0.60903.0 (60821)
    Content-Length: 321
     
    #10 patrickrivard, Dec 26, 2016
    Last edited: Dec 26, 2016
  11. patrickrivard

    patrickrivard New Member

    Joined:
    May 29, 2008
    Messages:
    100
    Likes Received:
    0
    v=0
    o=3cxPS 120275861504 486103056385 IN IP4 192.168.18.20
    s=3cxPS Audio call
    c=IN IP4 192.168.18.20
    t=0 0
    m=audio 7178 RTP/AVP 0 8 18 9 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:9 G722/8000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    a=sendrecv
    12/26/2016 4:24:01 PM - L:41.1[Extn:2222] Sending: OnSendResp Send 200/INVITE from 0.0.0.0:0 tid=07b522bb8d7473fb1 Call-ID=7ebbab2607e3b78d:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP 192.168.18.222:5060;branch=z9hG4bK07b522bb8d7473fb1
    Contact: <sip:1322@192.168.18.20:5060>
    To: <sip:1322@192.168.18.20:5060;user=phone>;tag=2f580e1c
    From: "Patrick Rivard"<sip:2222@192.168.18.20:5060>;tag=3f22cb9ecf
    Call-ID: 7ebbab2607e3b78d
    CSeq: 1337 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    Content-Length: 321

    v=0
    o=3cxPS 120275861504 486103056385 IN IP4 192.168.18.20
    s=3cxPS Audio call
    c=IN IP4 192.168.18.20
    t=0 0
    m=audio 7178 RTP/AVP 0 8 18 9 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:18 G729/8000
    a=fmtp:18 annexb=no
    a=rtpmap:9 G722/8000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    a=sendrecv
    12/26/2016 4:24:01 PM - Call(C:41), Extn:2222 on exit: DlgInfo(41-2597/Confirmed / I)
    12/26/2016 4:24:01 PM - Call(C:41), Extn:2222 on entry: DlgInfo(41-2597/Early / I)
    12/26/2016 4:24:01 PM - Notify dialog-info: Extn:2222: sip:2222@192.168.18.222:5060, Call(C:41)
    12/26/2016 4:24:01 PM - L:41.1[Extn:2222]: Terminating targets, reason: SIP ;cause=200 ;text="Call completed elsewhere"
    12/26/2016 4:24:01 PM - L:41.3[Ivr:IVRForward] has joined to L:41.1[Extn:2222]
    12/26/2016 4:24:00 PM - [CM503025]: Call(C:41): Calling T:Ivr:IVRForward@[Dev:sip:IVRForward@127.0.0.1:5483;rinstance=ff9f6b39bee51cb0] for L:41.1[Extn:2222]
    12/26/2016 4:24:00 PM - [Flow] Call(C:41): making call from L:41.1[Extn:2222] to T:Ivr:IVRForward@[Dev:sip:IVRForward@127.0.0.1:5483;rinstance=ff9f6b39bee51cb0]
    12/26/2016 4:24:00 PM - [Flow] L:41.1[Extn:2222]: Build targets for Ivr:IVRForward
    12/26/2016 4:24:00 PM - L:41.1[Extn:2222] forwards call from Extn:1322 to Ivr:IVRForward based on rule Fwd[Available/NoAnsw]
    12/26/2016 4:24:00 PM - L:41.1[Extn:2222] failed to reach Extn:1322, reason No Answer
    12/26/2016 4:23:53 PM - Endpoint Extn:2222 has refreshed contact <sip:2222@192.168.18.222:5060> for device Dev(19748236):[sip:2222@192.168.18.222:5060 / 2222]
    12/26/2016 4:23:52 PM - Endpoint Extn:2222 has refreshed contact <sip:2222@192.168.18.222:5060> for device Dev(19748236):[sip:2222@192.168.18.222:5060 / 2222]
    12/26/2016 4:23:49 PM - Endpoint Extn:2222 has refreshed contact <sip:2222@127.0.0.1:5488> for device Dev(1503487491):[sip:2222@127.0.0.1:5488;rinstance=6c29d9d714d4488d / 2222]
    12/26/2016 4:23:46 PM - Endpoint Extn:2222 has refreshed contact <sip:2222@192.168.18.222:5060> for device Dev(19748236):[sip:2222@192.168.18.222:5060 / 2222]
    12/26/2016 4:23:45 PM - Endpoint Extn:2222 has refreshed contact <sip:2222@192.168.18.222:5060> for device Dev(19748236):[sip:2222@192.168.18.222:5060 / 2222]
    12/26/2016 4:23:39 PM - L:41.1[Extn:2222] Sending: OnSendResp Send 180/INVITE from 0.0.0.0:0 tid=07b522bb8d7473fb1 Call-ID=7ebbab2607e3b78d:
    SIP/2.0 180 Ringing
    Via: SIP/2.0/UDP 192.168.18.222:5060;branch=z9hG4bK07b522bb8d7473fb1
    Contact: <sip:1322@192.168.18.20:5060>
    To: <sip:1322@192.168.18.20:5060;user=phone>;tag=2f580e1c
    From: "Patrick Rivard"<sip:2222@192.168.18.20:5060>;tag=3f22cb9ecf
    Call-ID: 7ebbab2607e3b78d
    CSeq: 1337 INVITE
    Content-Length: 0

    12/26/2016 4:23:39 PM - Call(C:41), Extn:2222 on exit: DlgInfo(41-2597/Early / I)
    12/26/2016 4:23:39 PM - Call(C:41), Extn:2222 on entry: DlgInfo(41-2597/Initial / I)
    12/26/2016 4:23:39 PM - Notify dialog-info: Extn:2222: sip:2222@192.168.18.222:5060, Call(C:41)
    12/26/2016 4:23:38 PM - [CM503025]: Call(C:41): Calling T:Extn:1322@[Dev:sip:1322@127.0.0.1:5488;rinstance=0f46d3338383b0f6] for L:41.1[Extn:2222]
    12/26/2016 4:23:38 PM - [Flow] Call(C:41): making call from L:41.1[Extn:2222] to T:Extn:1322@[Dev:sip:1322@127.0.0.1:5488;rinstance=0f46d3338383b0f6]
    12/26/2016 4:23:38 PM - [CM503027]: Call(C:41): From: Extn:2222 ("Patrick Rivard" <sip:2222@192.168.18.20:5060>) to T:Extn:1322@[Dev:sip:1322@127.0.0.1:5488;rinstance=0f46d3338383b0f6]
    12/26/2016 4:23:38 PM - [CM503004]: Call(C:41): Route 1: from L:41.1[Extn:2222] to T:Extn:1322@[Dev:sip:1322@127.0.0.1:5488;rinstance=0f46d3338383b0f6]
    12/26/2016 4:23:38 PM - [Flow] Call(C:41): has built target endpoint: Extn:1322 for call from L:41.1[Extn:2222]
    12/26/2016 4:23:38 PM - [CM503010]: Call(C:41): Making route(s) from Extn:2222 to <sip:1322@192.168.18.20:5060>
    12/26/2016 4:23:38 PM - Remote SDP is set for leg L:41.1[Extn:2222]
    12/26/2016 4:23:38 PM - [CM505001]: Endpoint Extn:2222: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Aastra 9480i/3.3.1.4345] PBX contact: [sip:2222@192.168.18.20:5060]
    12/26/2016 4:23:38 PM - [CM500002]: Call(C:41): Info on incoming INVITE from Extn:2222:
    Invite-IN Recv Req INVITE from 192.168.18.222:5060 tid=07b522bb8d7473fb1 Call-ID=7ebbab2607e3b78d:
    INVITE sip:1322@192.168.18.20:5060;user=phone SIP/2.0
    Via: SIP/2.0/UDP 192.168.18.222:5060;branch=z9hG4bK07b522bb8d7473fb1
    Max-Forwards: 70
    Contact: "Patrick Rivard" <sip:2222@192.168.18.222:5060>;+sip.instance="<urn:uuid:00000000-0000-1000-8000-00085D267CBA>"
    To: <sip:1322@192.168.18.20:5060;user=phone>
    From: "Patrick Rivard"<sip:2222@192.168.18.20:5060>;tag=3f22cb9ecf
    Call-ID: 7ebbab2607e3b78d
    CSeq: 1337 INVITE
    Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, UPDATE, PRACK, SUBSCRIBE, INFO
    Content-Type: application/sdp
    Proxy-Authorization: Digest username="2222",realm="3CXPhoneSystem",nonce="414d535c0e721b5a59:9550b9b260efea0efad7ca7e978ad430",uri="sip:1322@192.168.18.20:5060;user=phone",response="0663e0c0eba879ce5df457a57c67d2ac",algorithm=MD5
    Supported: path, gruu, 100rel, replaces
    User-Agent: Aastra 9480i/3.3.1.4345
    Allow-Events: aastra-xml, talk, hold, conference, LocalModeStatus
    Content-Length: 332

    v=0
    o=MxSIP 0 1 IN IP4 192.168.18.222
    s=SIP Call
    c=IN IP4 192.168.18.222
    t=0 0
    m=audio 3000 RTP/AVP 0 8 18 9 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:18 G729/8000
    a=rtpmap:9 G722/8000
    a=rtpmap:101 telephone-event/8000
    a=silenceSupp:eek:ff - - - -
    a=fmtp:18 annexb=no
    a=fmtp:101 0-15
    a=ptime:20
    a=sendrecv
    12/26/2016 4:23:38 PM - [CM503001]: Call(C:41): Incoming call from Extn:2222 to <sip:1322@192.168.18.20:5060>
    12/26/2016 4:23:38 PM - Leg L:41.1[Extn:2222] has external party ID {}
     
  12. patrickrivard

    patrickrivard New Member

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  13. Marios Neophytou

    Marios Neophytou Support Team

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    I cannot see any issue on these logs. Do the following:
    1. Re-provision your phones
    2. Restart your services and try again

    If you still have any issue then please open a support ticket
     
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  14. patrickrivard

    patrickrivard New Member

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    @ Marios Neophytou

    Would you be kind enough as to let me know how to "Open a Support Ticket" ?

    Thank you
     
  15. Marios Neophytou

    Marios Neophytou Support Team

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