Putting Calls On Hold

Discussion in '3CX Phone System - General' started by w3tmb, Apr 8, 2010.

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  1. w3tmb

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    Is their a easy way to put a call on hold and have it picked up by any other extension.

    Thanks For You Help
    W3TMB
     
  2. mfm

    mfm Active Member

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    Hi,

    Welcome to the community.

    When a call is placed on hold, only the caller who put it on hold may retrieve the call. This is where parking functionality comes in. It allows you to park a call at various parking locations. To do this you must do a blind transfer to *0 and the number you want to park it to 1,2,3. Once you have "parked it" you can notify a user of what number the call has been parked to and he may retrieve it using *1 [parked number] to pick it up.

    So to clarify parking at location 1 for example

    User recieves call and does a blind transfer to *01.

    User who wished to retrieve the call must simple dial *11 to pick it up.
     
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