Can someone confirm behaviour below is correct and as per 3cx design or are we experiencing some glitch or incorrect setup? Agent is available and logged IN a queue. By pressing Q - agent can almost instantly log IN and OUT from queue as he/she wants. Q-Manager can log this agent IN and OUT of a queue, however Agent's Q button becomes ignored(not-working) if Q-Manager logs Agent OUT. Agent can use Q button again only, once the Q-manager log Agent back into queue. Is there any settings for this behaviour?