Q-Manager - Sorting by Column Headings

Discussion in 'Ideas' started by itsupport@kmtire.com, Feb 24, 2016.

  1. itsupport@kmtire.com

    Joined:
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    We have multiple queues and over 20 people in those queues. It would be nice to be able to click on the column headings and have it sort by the one you clicked on. For example, some software tables allow you to toggle ascending/descending if you click on it twice and if you hold the Ctrl key down you can select multiple sort columns. Current column headings are Ext, Name, Agent Status, Ans, Abnd, Last Logged in/out and Talk time.

    It would be nice to sort by name instead of extension. Also, there are times when we need to quickly see who is logged in. With the option of sorting by the column Last Logged in/out, it would give us that data quickly, especially when there are many in the queue.