Question about actual Concurrent call # SOLVED

Discussion in '3CX Phone System - General' started by 3397premier, Apr 27, 2012.

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  1. 3397premier

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    Example: Cube A has 20 users, and set to Ring All

    If I use my cell and call to queue A, will it consider 20 active concurrent calls and use 20 Trunks? I think it will only use 1 concurrent call and 1 Sip Trunk, but not sure. Thanks for your help.
     
  2. leejor

    leejor Well-Known Member

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    Re: Question about actual Concurrent call #

    You mean a ring group/ring all?

    While ringing, it's only considered one call.
     
  3. 3397premier

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    Re: Question about actual Concurrent call #

    Thanks for you quick reply, just want to confirm.

    Example:
    We have 10 trunks
    Queue A has 20 members and set to Ring All

    If a client call in to Queue A, and it rings to 20 members. Does it consider using 20 Trunks and show 20 concurrent call or just only use 1 trunk and show 1 concurrent call?

    Thanks
     
  4. KerryG

    KerryG Active Member

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    Re: Question about actual Concurrent call #

    It is one call on one trunk but you will see all 20 phones ring but this will not affect your license.
     
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  5. SY

    SY Well-Known Member
    3CX Support

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    Re: Question about actual Concurrent call #

    Call initiated by internal user (extension, ring sim, rebound) or received from external line uses one quota of license.
    Routing does not "eat" license
     
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  6. 3397premier

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    Re: Question about actual Concurrent call #

    Thanks for your help
     
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