Question about kickback and ivr

Discussion in '3CX Phone System - General' started by jaime6, Feb 28, 2012.

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  1. jaime6

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    Hi all,

    i was browsing through 3cx and i was looking for the kickback configuration and IVR for me to setup.
    I want to use kickback, when the secretary recieves a call and forwards it to the director and he/ she isn't in the office, the call returns to the secretary.

    The IVR I want to use it to redirect incoming calls.
    Also where can I see a report of the calls i made and recieved in 3cx.

    thank you in advance
     
  2. leejor

    leejor Well-Known Member

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    So what extension forwarding rules, are you using now, to send the call back to the secretary?

    http://www.3cx.com/blog/docs/cdr-call-data-records/
     
  3. jaime6

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    Hi, Sorry i'm late, but the setup I have for call forwarding is as follow:

    So rick Ext 100 is the secretary,
    Ext 102 Peter ( director)

    When Rick transfers a call from outside to Peter.
    Ext 102 forwarding rules:
    -----------
    Available tab:

    No answer:

    Call not answered in 6 sec then:

    Send call to ext 100 Rick

    Phone busy:

    Send call to ext 100 rick

    Away Tab:

    Forward Internal calls to:

    send call to exten 100

    Forward external calls to:

    Send call to exten 100
    -----------------------------------

    This is my fowarding rule, I tried it this way and it seem to work, but not sure if this setup counts as a kickback.

    Also where can I find the Autotendant menu and also the IVR menu

    Thanks in advance
     
  4. leejor

    leejor Well-Known Member

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    Hadn't heard it referred to as "kickback" before. You are pretty much limited to the extension forwarding rules available for each extension, which still gives you a lot of flexibility for routing the call.

    The auto attendant and IVR are the same thing, you have to create one (column on the left side).

    http://www.3cx.com/docs/manual/
     
  5. jaime6

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    Thank you for the info.
     
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