Question in regards to Presence possibilty

Discussion in 'Windows' started by pie4, Mar 26, 2015.

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  1. pie4

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    Hi,

    I would like to know if it's possible to pick up a call witch is intended for somebody else on the presence information ?
    For exemple, someone is calling John but i want to take it before him.

    Thanks
     
  2. IliasL_3CX

    3CX Support

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    Hi there,

    If the call is ringing another extension you can pick it up if you use the dial code to pick up a call. By default is *20* provided that the extensions is on the same extension group. Note: One extension can be in more than one extension groups.

    Regards
     
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