Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Question in regards to Presence possibilty

Discussion in 'Windows' started by pie4, Mar 26, 2015.

Thread Status:
Not open for further replies.
  1. pie4

    Joined:
    Mar 26, 2015
    Messages:
    1
    Likes Received:
    0
    Hi,

    I would like to know if it's possible to pick up a call witch is intended for somebody else on the presence information ?
    For exemple, someone is calling John but i want to take it before him.

    Thanks
     
  2. IliasL_3CX

    3CX Support

    Joined:
    Jun 2, 2014
    Messages:
    74
    Likes Received:
    0
    Hi there,

    If the call is ringing another extension you can pick it up if you use the dial code to pick up a call. By default is *20* provided that the extensions is on the same extension group. Note: One extension can be in more than one extension groups.

    Regards
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.