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Question on callback queue (call center)

Discussion in '3CX Phone System - General' started by Temp0rary1306, Jul 12, 2013.

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  1. Temp0rary1306

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    Good day to all forum members!

    There 3CX Phone System v11.0.28976.849 SP.4 with the module call-center, established voice menu in Russian (Russian Prompt Set) following question:

    When using the function caller "Call back on the queue" at the click (button 2), the system speaks the caller number and prompts you to confirm by pressing the number "*", press "0" to edit the number or "#" to cancel, so here's how to turn off is the "pronunciation" and instead tell the caller to the banal "we will call you back as soon as one of the operators available"?

    The whole problem is due to the fact that for scoring position in the queue, use the same sound file as a voice-caller. We have fixed the audio file 1.wav with "one" on a "first" for the system reported being in a queue subscriber "Your call is the first ... ninth in the queue for service" and everything seems fine, but the pronunciation of numbers and it is also affected. (Eg it will dictate the number 1125 as the first, the first second, fifth), which is somehow not right. In your numbers, which are stored audio files, each digit by 3 files with different names (for example: 1.wav, 1 ^ b.wav and 1o.wav appointment of the 2nd and 3rd suspect for voicemail) and so can you somehow tell the system how to use the voice acting for the position in the queue, and how to pronunciation of the caller?

    The bottom line:

    1. As a "incite" the system into different audio files? (Preferred)
    2. How to disable the pronunciation of the numbers? (1 point if not possible)

    Thank you.
     
  2. Temp0rary1306

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    How to disable the confirmation number to call back the caller when prompted? (button 2)
     
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