Hi, just out of curiosity of how queues are ... there is a field in the queue creation screen called Ring Timeout. And there is a one which is the Max Queue Wait Time. Now, if I were to choose hunt random start for the queue polling strategy, the ring timeout will be the duration the phone will ring. Then it will go to the next agent in line until the Max Queue Wait time is reached. So ... if it's a Ring All polling strategy, will there be any effect with the ring timeout value? Also, if the agent's extensions forwarding rules is say 10 seconds and the ring timeout is 20 seconds ... will the agent's extension forwarding rules come into play? Please advise.