QUESTION on Queues

Discussion in '3CX Phone System - General' started by binary1, Jan 24, 2011.

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  1. binary1

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    Hi, just out of curiosity of how queues are ...
    there is a field in the queue creation screen called Ring Timeout.
    And there is a one which is the Max Queue Wait Time.

    Now, if I were to choose hunt random start for the queue polling strategy, the ring timeout will be the duration the phone will ring. Then it will go to the next agent in line until the Max Queue Wait time is reached.

    So ... if it's a Ring All polling strategy, will there be any effect with the ring timeout value?

    Also, if the agent's extensions forwarding rules is say 10 seconds and the ring timeout is 20 seconds ... will the agent's extension forwarding rules come into play?

    Please advise.
     
  2. mfm

    mfm Active Member

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    Hi,

    If you have a ring time out set then its useless (theoretically) in actual fact what happens is that it re-initiates the invite to them. So if you have 4/8 agents on the line and you have a ring timeout of 5 seconds, then after they disconnect and the 5 seconds is up they will start to also receive the call. Until maximum queue time is reached. Yes the agents forwarding rules will come into play, and can sometimes causes strange behavior.
     
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  3. binary1

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    OK, thanks for clarifying.

    If the extension's support re-invite is off. and the ring time is say 10 seconds and the queue max time is 3600 seconds. Instead of a re-invite, will the 3cx phone system do a normal invite? What is the difference here?
     
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