Question regarding Group Ringing

Discussion in '3CX Phone System - General' started by adza, Feb 20, 2008.

Thread Status:
Not open for further replies.
  1. adza

    Joined:
    Feb 12, 2008
    Messages:
    22
    Likes Received:
    0
    Hi,

    I have a setup in my office where we have a group that should call a number of handsets.

    If one of the handsets is engaged in a call when the group starts ringing, the other handsets ring, but it does not (as to be expected).

    However, when that handset that was engaged hangs up - it will not ring if no one has picked up the call yet.

    Is this standard behaviour, and is it possible to set up the configuration to allow engaged handsets to also ring as soon as they become available?

    Thanks & Regards

    Adam.
     
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

    Joined:
    Jun 27, 2007
    Messages:
    1,240
    Likes Received:
    97
    I tested it with a call queue, and after some seconds the extension that hanged up the call that was initially active, rings.
    May be it is the normal behavior for ring groups, but you may solve it using a queue.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. bluefox8080

    bluefox8080 New Member

    Joined:
    Oct 28, 2007
    Messages:
    181
    Likes Received:
    0
    What phones are you using?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. adza

    Joined:
    Feb 12, 2008
    Messages:
    22
    Likes Received:
    0
    Hi,

    I'm using Grandstream 2020's and Polycom IP600's.

    Thanks & Regards

    Adam.
     
  5. ktikoft

    Joined:
    Jun 22, 2007
    Messages:
    59
    Likes Received:
    0
    This behaviour to me is normal as the phone in question has been determined as in use. This is partly due the the behaviour of your busy detection. If you have the PABX detectinng the status of the extension rather than the phone the behaviour can also be different although i cannot remeber if this will do what you want in this instance. Try changing the setting from whatever it is to the other one. I am using call queueing and ring groups in several ways but my ring wait times are too short for what you are seeing to be an issue.
     
  6. adza

    Joined:
    Feb 12, 2008
    Messages:
    22
    Likes Received:
    0
    Howdie,

    And thanks for your reply! Spot on! By changing Extention->Manage->{my ext}->Destination Unreachable / Forwarding ->Phone Busy -> Busy Detection from PBX to Phone, it allows the phone to ring even if I'm on it, so when I finish with one call, I can answer the other!

    Thanks so much!

    I think I've got all the crinkles ironed out of the system now (hopefully).

    Absolutely Smashing!

    Cheers

    Adam.
     
Thread Status:
Not open for further replies.