I have users, in the same extension group, members of the same queue but I cannot get Pickup from MyPhone to be available. Have tried giving all rights to extension group users, making users of the extension group all group administrators. Remains greyed out. I have run out of ideas! It only works if I add the user to the "Management" extension group. It wasn't working prior to SP4 either and I did an uninstall and re-install for SP4. What am I missing here? Thanks for any suggestions. *Edit: I can pick up from the "Extensions" tab in MyPhone, but not the "Queues" Tab.. Maybe this is expected behavior. Is it because "extension" 800 (the queue) owns the call and is not a member of the extension group?