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Queue calls to extension 'Away' call forward

Discussion in 'Ideas' started by telco1, Jun 28, 2016.

  1. telco1

    Mar 5, 2009
    Likes Received:
    Hi team,

    We have a scenario by which the user wants to receive calls from the queue to his mobile when his extension is set to 'Away.'

    As it stands the only way to achieve this is by adding his mobile as an External Agent to the queue, effectively creating an external copy of his extension.. Or by using a Ring Group. Can this be looked at in Version 15? Or is there a way in the current version?