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QUEUE Destination if no answer: Abandoned Calls

Discussion in 'Ideas' started by DovydasJ, Dec 23, 2016.

QUEUE Destination if no answer: Abandoned Calls 5 5 2votes
5/5, 2 votes

  1. DovydasJ

    Joined:
    Nov 17, 2015
    Messages:
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    13
    Hello,

    Now we have situation with 3CX queues, when call comes in the QUEUE it could be:
    1. Answered
    2. Not answered when caller hangs up
    3. Not answered when max queue wait time reached

    For 3 rule we can use selection from "Destination if no answer", where to send the call if max queue wait time was applied. No matter where we will forward the call - it will be marked as Abandoned in this queue where max queue wait time worked and will be showed in 3CXPhone abandoned calls list.

    So in the admin console would be great to have additional parameter for the selection "Destination if no answer":
    upload_2016-12-23_12-21-46.png
     
    #1 DovydasJ, Dec 23, 2016
    Last edited: Mar 7, 2017
    Saulius Balciunas likes this.