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Queue/Group Name Display - Optional Per Queue/Group

Discussion in 'Ideas' started by simply7, Jan 5, 2017.

Queue/Group Name Display - Optional Per Queue/Group 5 5 3votes
5/5, 3 votes

  1. simply7

    Jan 4, 2016
    Likes Received:
    It would be nice to have a global and then group specific override for displaying the group or queue name. For instance a business that may have a receptionist that handles more than one business segment and wants to answer the phone differently without having to rely on the queue manager on the PC. So group A can have not show the queue or group name when a call comes in but Groups B & C would have their queue/group name displayed with the Caller ID.