Queue isn't registrered

Discussion in '3CX Phone System - General' started by jesperkjeldsen, Jul 10, 2008.

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  1. jesperkjeldsen

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    Hi!
    I have made a queue with number 5040. It works from the start, but after some time (few hours or less) I get this error in the log when someone is calling to the queue:

    [CM503015]: Call(25): Attempt to reach [sip:5040@myservername.dk:5060] failed. Reason: Not Registered

    I have to restart 3CX to get it to work again, but thats now what I want to do with my day ;-)

    Anyone who knows something about it?

    I'm using 3CX 6.0.664.0.

    Regards Jesper
     
  2. Henk

    Henk Member

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    what is the destination of the queue, is there an external number involved?
     
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  3. jesperkjeldsen

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    Nope - it is 3 local extensions.

    Regards
    Jesper
     
  4. Henk

    Henk Member

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    Let me have a think about this and see if I can replicate the issue.

    perhaps in the mean time someone else knows the answer, but I do not know at the moment. (sorry).

    H.
     
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  5. Anonymous

    Anonymous Guest

    Are the agents registered and, cruicially, logged in to the queue?
     
  6. jesperkjeldsen

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    Two out of the three extensions are logged in and can make calls (and recieve direct calls).

    Regards
    Jesper
     
  7. jesperkjeldsen

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    I have a little more from the log her:
    08:13:28.591 Call::Terminate [CM503008]: Call(3): Call is terminated
    08:13:28.575 Call::RouteFailed [CM503015]: Call(3): Attempt to reach [sip:5040@myserver.dk;user=phone] failed. Reason: Not Registered
    08:13:28.544 Call::RouteFailed [CM503015]: Call(3): Attempt to reach [sip:5040@myserver.dk;user=phone] failed. Reason: Not Registered
    08:13:28.544 CallCtrl::eek:nSelectRouteReq [CM503016]: Call(3): Target is not registered: Ext:Ext.5040
    08:13:28.544 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:5040@myserver.dk;user=phone]
    08:13:28.529 Extension::printEndpointInfo [CM505001]: Ext.4000: Device info: Device Identified: [Man: Snom;Mod: 360;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom360/6.5.15] Transport: [sip:xx.xx.xx.xx:5060]
    08:13:28.482 CallCtrl::eek:nIncomingCall [CM503001]: Call(3): Incoming call from Ext.4000 to [sip:5040@myserver.dk;user=phone]

    I have the same problem with ring groups. And it is only nessesary to restart the 3CX PhoneSystem service.
    My 3CX server is connected directly to the internet with a public IP and Windows Firewall turned on.

    The last problem is that when the queues is working, a call to the queue generates at least 3 calls to the member at a time! It's not a bug problem as long as the queue is working, but its frustrating that it looks like your phone is receiving 3 or more calls at a time!

    Hope someone can help as the problems gets bigger every day :-/

    Regards
    Jesper
     
  8. Anonymous

    Anonymous Guest

    To get technical support on this one, you can contact our technical support (This requires commercial edition with support package). If you have a commercial edition, but no support package, you can purchase one here:

    https://erp.3cx.com/orderform/support.aspx
     
  9. jspearso

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    has anyone come up with a soulution to this i cant ring through to voicemail or a queue even some auto receptions dont work error lists as follows


    11:13:21.156 Call::RouteFailed [CM503015]: Call(7): Attempt to reach [sip:1101@203.38.34.80:5060] failed. Reason: Not Registered
    11:13:21.125 Call::RouteFailed [CM503015]: Call(7): Attempt to reach [sip:1101@203.38.34.80:5060] failed. Reason: Not Registered
    11:13:21.125 CallCtrl::eek:nSelectRouteReq [CM503016]: Call(7): Target is not registered: Ext:Ext.1101
    11:13:21.125 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:1101@203.38.34.80:5060]
    11:13:21.109 Extension::printEndpointInfo [CM505001]: Ext.5844: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 6.0.727.0] Transport: [sip:203.38.34.80:5060]
    11:13:21.062 CallCtrl::eek:nIncomingCall [CM503001]: Call(7): Incoming call from Ext.5844 to [sip:1101@203.38.34.80:5060]
    11:13:17.812 Call::Terminate [CM503008]: Call(6): Call is terminated
    11:13:17.781 Call::RouteFailed [CM503015]: Call(6): Attempt to reach [sip:8003@203.38.34.80:5060] failed. Reason: Not Registered
    11:13:17.750 Call::RouteFailed [CM503015]: Call(6): Attempt to reach [sip:8003@203.38.34.80:5060] failed. Reason: Not Registered
    11:13:17.750 CallCtrl::eek:nSelectRouteReq [CM503016]: Call(6): Target is not registered: Ext:Ext.8003
    11:13:17.750 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:8003@203.38.34.80:5060]
    11:13:17.750 Extension::printEndpointInfo [CM505001]: Ext.5844: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 6.0.727.0] Transport: [sip:203.38.34.80:5060]
    11:13:17.687 CallCtrl::eek:nIncomingCall [CM503001]: Call(6): Incoming call from Ext.5844 to [sip:8003@203.38.34.80:5060]
    11:12:25.640 ExtnCfg::updateContact [CM504002]: Ext.8000: a contact is unregistered. Contact(s): []
    11:12:25.625 ExtnCfg::updateContact [CM504002]: Ext.1101: a contact is unregistered. Contact(s): []
    11:12:24.765 ExtnCfg::updateContact [CM504002]: Ext.8003: a contact is unregistered. Contact(s): []
    11:11:58.406 MediaServerReporting::RTPReceiver [MS105000] C:5.1: No RTP packets were received:remoteAddr=192.168.0.97:42000,extAddr=0.0.0.0:0,localAddr=203.38.34.80:7196


    For Some Reason ext 8000 (auto reception) ext 1101 (voice Mail) and ext 8003) Call Queue keep un registering to fix i have to restart phone system service which gets very annoying

    i am using the latest version of 3cx and do not want to pay for support untill i am happy with the product also i am using a tial key

    cheers
    josh
     
  10. jspearso

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    fixed it by lodading software on a windows server dont know y it works now but it wouldnt on windows xp

    mayby a bug in current update


    ps i still love the prgram though slowly working through it all

    cheers
    Josh
     
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