queue it’s not possible to refuse it.

Discussion in '3CX Phone System - General' started by Tom De Brouwer JFS, Mar 30, 2018.

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  1. Tom De Brouwer JFS

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    All,

    When you receive a call while in queue, it’s not possible to refuse it.
    Declining the call makes it just call again.
    Can this be adjusted ?

    An ordinary ring group is not an option, because the callers do not come “on hold”.
    And can only receive 1 call, and also because you can not choose a personal queue music.

    Thanks in advance.
     
  2. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Hello @Tom De Brouwer JFS
    I'm afraid this cannot be configured. As long as the extension is logged in and available it will be polled by the Queue Manager.
    What you can do however is go to DND status or Log out from the Queue after rejecting the call
     
  3. Tom De Brouwer JFS

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    Thanks for the quick response
     
  4. mariosM_3CX

    mariosM_3CX Support Team
    Staff Member 3CX Support

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    Glad to help