While testing V11, I had the Queue Manager email address set as one person and then changed it to another person in the Management Console. So the other person was getting all the SLA and lost call notifications until around noon today when all of a sudden the 1st person started getting the emails. The console still showed the 2nd person listed but the database was showing the 1st person for some odd reason. Any thoughts on how that could happen? We are rebooting but thought I'd toss this out there because it could be a show-stopper for us to upgrade if the email notification can't be managed in the console.