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Queue member doesn't ring

Discussion in '3CX Phone System - General' started by jimbo59, Mar 29, 2018.

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  1. jimbo59

    jimbo59 Member

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    I have one user who I have since deleted the extension and phone and re added and yet their phone never rings or shows red on other blf when ringing her queue. I can get her ring group to ring and her extension to ring but her extension doesn't ring for queue calls.

    Going nuts on this one.

    Phone is Htek-862 and all other extensions work fine.
     
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  2. AaronFI

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  3. jimbo59

    jimbo59 Member

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    But to be clear you are still having the issue I am?
     
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  4. AaronFI

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    Yes, one extension in a queue is not ringing. I have logged out and logged back into the queue. I rebooted the phone. I reprovisioned the phone. I even reset the phone to factory and started from scratch to no avail
     
  5. AaronFI

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    I deleted and recreated the extension. This solved the problem.
     
  6. jimbo59

    jimbo59 Member

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    User wasn't logged in.
     
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    #6 jimbo59, Mar 29, 2018
    Last edited: Mar 30, 2018
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