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Queue not avilable

Discussion in '3CX Phone System - General' started by jasonhayes, Nov 20, 2013.

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  1. jasonhayes

    jasonhayes New Member

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    Not very oftern, but someome someone will inform us that they get a messages saying when about to join a queue, that is is not avilable and just hangs up their call. I have looked at the server actitivy log and around these times I can see the below log entry:

    20-Nov-2013 10:09:25.157 [CM503020]: Call(C:1194): Normal call termination. Call originator: Queue:170. Reason: Not available

    Any ideas what could be wrong?
     
  2. leejor

    leejor Well-Known Member

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    Capacity issue?

    If you set the logs to Verbose (to give additional information), and also check the time period just prior to the failed call, you might get a clue as to what is causing this.
     
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