Why doesn't Queues have the Office and Outside Office options? There must be lots of companies that have internal services such as IT, Payroll which uses Queues. We run an IT Service Desk for both external and internal users. For external it is easy the hours are set on the SIP Truck, so when a user calls in out of office hours the call is diverted to another ring group/forwarded/answerphone. For internal users who call the queue directly, the call just sits in the queue until the Maximum Queue Wait Time, which is normally a very long time, in our case 20 mins. The internal users calling the queue thinks they are just on hold waiting to be answered, when in fact the Service Desk is closed. I know one work around is to ensure all Agents are logged out, but that doesn’t’ always happen. Could therefore Queues have a office and Outside Office Option.