Queue opens MULTIPLE external calls 4 1 member**BUGCONFIRMED

Discussion in '3CX Phone System - General' started by motecs, May 13, 2011.

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  1. motecs

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    Dear developers,

    the following seems to be a really bad bug:

    If have a queue: 806.
    In this queue there is (for testing) only ONE member, 921
    Queue is configured to singal ALL members at the same time (for testing just this one).
    This member 921 is "away".
    Away for 921 is configured to forward to mobile phone number.
    Mobile phone number is an external number via SIP or PSTN gateway.
    If I now dial 806 3CX should simply open ONE call to the external number.

    But it tries to open more and more and more connections to this number without an end!
    Even if the first connection is already ringing: More and more and more.
    It is independant if the external number is reachable via SIP or PSTN gateway, so this cannot be the reason.
    Problem only appears when ALL members of a group are called the same time.

    In our setup we have 5 internal and 4 external ("away") users in the queues being called ALL the same time.
    If somebody calls that queue each of that 4 external users tries to open a huge number of calls... so all lines are busy then.

    This did not happen in v9.

    Could you please check and fix?

    Thank you!
    Markus
     

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  2. nb

    nb Support Team
    Staff Member 3CX Support

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    Re: BUG: Queue opens MULTIPLE external calls for ONE member

    We have replicated this issue and will have a fix for this in a couple of days. We are planning a service pack soon. thanks for your input on this. With your description you have helped us reproduce this quicker.
     
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  3. MarkusButz

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    Re: Queue opens MULTIPLE external calls 4 1 member**BUGCONFI

    Nicky,

    I've just installed and re-tested with SP1.
    Problem is NOT solved.

    I still have a huge number of outgoing calls just for one group member.

    What can we do?

    Markus
     
  4. nb

    nb Support Team
    Staff Member 3CX Support

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    Re: Queue opens MULTIPLE external calls 4 1 member**BUGCONFI

    Hi Markus

    The update is a myphone update only not to any other component.

    Contact me via email - i would like to speak to you.
     
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  5. MarkusButz

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    Re: Queue opens MULTIPLE external calls 4 1 member**BUGCONFI

    Nicky,

    you wanted to contact me, I've sent you a PM.

    Best regards,
    Markus
     
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